Company Management
- About UsAbout UsA global leader in the video surveillance industry - meet Hanhwa Techwin.
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Company Management
Compliance Program
Compliance Program(CP)
Hanwha Techwin is committed to bocoming a recognized company in business conduct. For this, we work on compliance program for our employees to comply with laws and ethics.
It is to monitor the activities of the officers and employees of the company ensuring their compliance with the laws and regulations
To prevent or minimize a serious risk by encouraging the officers and employees to observe the law in the course of performing their duties, and to carry out the activities based on the proactive, integrated and all-time operating systemConcept
It is a comprehensive and systematic support system for ensuring voluntary corporate law observance.
To prevent or minimize a serious risk by encouraging the officers and employees to observe the law in the course of performing their duties, and to carry out the activities based on the proactive, integrated and all-time operating system. To establish a compliance system ensuring the law observance in the course of performing the duties, and to operate and check this systemKey Measures Implementing the Corporate Law Observance
A comprehensive internal control system that includes law observance and risk management systemsFactors Necessitating
Change in the external environment
The growing risk resulting from the legal requirements and prohibitions in respect of business administration The growing need for social monitoring and corporate social rolesImproper decisions and the corporate behavior resulting from the negligence of the legal risk will lead to both internal and external resistance causing heavy loss. Preparing for the compliance officer system stipulated in the revised commercial law (to be implemented in April, 2012).
The commercial law revised on March 11, 2011 requires that the listed companies, of which scale is prescribed in the law, appoint a compliance officer.
* Compliance Officer: A corporation is obligated by law to appoint a compliance officer to prevent disputes arising from corporate management by establishing an internal control system under which corporate decisions and management are monitored at all times for evaluating and managing the legal risk
Compliance Officer(Chief legal counsel, a vice president of Compliance Team appointed by Chair of the Board) has responsibility for implementing our company's compliance and anti-corruption agenda. Compliance Officer has direct reporting line to the Board and Compliance Committee and shall directly report to Chief Executive Officer and Chair of the Board periodically.
Compliance Committee(Board level) monitors and reviews of the performance of our compliance and anti-corruption agenda twice a year and Chair of the Board also review that once a year.Key Factor and Stages
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Establishing the law
observance policy and
basic principles,
Establishing the
compliance standards and procedures
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Creating an organization
(department) for compliance monitoring,Preparing the compliance monitoring manual, Establishing the code of conduct for employees
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Checking the compliance in progress and punishment, Conducting the training and education, and revising the program and regulations
objective
To prevent corporate loss and protect the employees by avoiding a violation of the law.
To construct a sustainable business management environment trusted by the customer by ensuring the voluntary corporate law observance program and regulationsAreas Requiring
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Classification
The Risk Controlled by the Compliance Program -
Fair Trade
Abuse of market dominant position, Unfair Trade, Unfair Subcontracting joint activities, Bribery etc -
Product Liability
Product liability law · observance of the standards prescribed in the Framework Act On Consumer, observance of the in-house quality standards -
Intellectual Property
Intellectual property right protection, use of the competitor's intellectual property right without permission, protection/nondisclosure of business secretes etc. -
Financial Accounting
Transparent business management (public disclosure system, insider trading), Compliance with the procedures prescribed in the commercial law, cost appropriateness of the defense industry products etc. -
Environment
Green management, Workplace environment, observance of safety regulations etc. -
Labor · Organizational Culture
Jobs · discipline · dismissal · welfare, Equal employment opportunity, observance of labor standards, prohibition of sexual harassment, clean organizational culture etc. -
Anti-Corruption
Prevention of giving and receiving bribes
Anti-Corruption Policy
Zero tolerance for corruption and bribery
Hanwha Techwin will never tolerate an employee or a partner company who are engaged in corrupt practices. We also expect our joint venture partners, suppliers, contractors,consultants, agents and other business partners to maintain a zero tolerance for briberyResources of Anti Corruption
We have well-publicised resources available to all emloyees where help and advice can be sought. Especially, in Korea we have a website called CPMS(Compliance Management System) managed by Compliance Team to provide all employees located in Korea with counseling relating matters of Compliance and Ethics through guidelines/manuals upload and Q&A. CPMS is a window to ask trained counselors(including legal counsel) for ethic dilemma questions and get answers. Also, employees in other areas can reach Compliance Team via various methods such as visit, phone, mail, fax and e-mail instead of CPMS.
TEL 82-02-729-4820/4824 | FAX 82-02-729-5893 | E-mail compliance1@hanwha.comCompliance and Ethics Training
Compliance and Ethics training programs aim to provide support in understanding the standards of business conduct that everyone is expected to follow, giving practical guidance to help deal with compliance and ethical issues and identify where to ask for help.※Training Topics
- Understanding of Compliance and anti-corruption
- Hanwha Techwin's Ethical standards and anti-corruption policy
- Main contents of relevant Acts (ex. FCPA, UK Bribery Act and etc) and relevant cases of sanctions※Audience
- mandatory training for all employees including expatriate employees, executives/managers, new hires, and etc.Activities
Practicing compliance management
Corporate management today faces diverse factors that impact the business environment. Among these factors are heightened domestic and foreign legal regulations with an increasing demand for social vigilance and corporate social responsibilities. In light of this, Hanwha Techwin has announced its company-wide “Compliance Management Principles” and has also instituted the compliance program (CP) for sustainable and fair management activities. Hanwha Techwin has established comprehensive and methodical compliance support systems and formed independent organizations to ensure autonomous observance of the applicable laws and regulations.
These initiatives include appointing compliance officers, implementing compliance control guidelines, and commissioning a compliance committee. Hanwha Techwin also engages in regular diagnosis, education, publicity, and assessment of its business practices. These efforts include offering compliance education for all employees, custom-tailored education, and compliance consulting. As a result of these initiatives and efforts, our employees have developed a culture of compliance, thereby collectively fulfilling our responsibility as a global company that is trusted by its customers, shareholders, and society.
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Compliance Week
Hanwha Techwin constantly develops the various experience programs for employees every year, such as Compliance week, Compliance executor’s day etc which helps to every employees could approach the compliance activities easily, also accept it need for work and daily life, and learn it to natural culture.
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Compliance committee
Compliance committee is be made up with top executives as CEO, Business Unit Manager, Director, etc. Every half year, reported current condition of operation through periodical conference, and Compliance committee is the top of legislative organization which decides the regulation enactment of law observance, rewards to outstanding executor and also restrains violator.
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Compliance education for the employees
Hanwha Techwin improved all compliance consciousness to all employees, and also performing diverse prevention activities beforehand for to do not infringe. Especially, Hanwha Techwin providing the opportunity for all employees to acquire knowledge of law from various hierarchical and sectoral education such as executive compliance education, all employee basic education, new/career employee orientation education, preferment education, eye level education, etc.
Related regulations for Compliance management
Hanwha Techwin is one of the affiliates of Hanwha Group and we believe our success depends on our reputation for ethical business performance. Our company has adopted global standards of Compliance Program to help ensure that we conduct business fairly and honestly and interact ethically with each of our stakeholders. As to this, Code of Conduct and relevant regulations describe our global standards and help us understand the roles and principals governing the way we do business.
Our global Code of Conduct and relevant regulations set expectations for our ethical standards and help us embed a culture of responsible behavior throughout the company. Code of Conduct and relevant regulations are applicable to all employees, whatever their role or location, and include those in majority held entities. These also apply to those engaged to act on behalf of the company, such as consultants. Code of Conduct and relevant regulations include practical guidance to help employees deal with important ethical issues and indicate where to ask for help. Any concerns that employees do not feel comfortable talking to their managers or relevant function about can be reported via our Compliance Hotline. All employees, including Executive Committee and Board Members, are required to complete regular refresher training aimed at understanding and applying the standards, with all new employees undergoing training as part of the induction program. We actively encourage minority held entities and suppliers to apply standards similar to our own.
Code of conduct
Based upon Hanwha’s philosophy, values, and business principles and utilizing Hanwha Techwin’s Compliance Program Regulations, we establish Code of Conduct using defined guidelines and standards in dealing with customers and dealers in order to maintain ethical business practices. Hanwha Techwin provides an organizational culture where both employees and executives respect the order of a free market economy and comply with the applicable laws, based on the shared values of challenge, trust and communication.
Compliance Guidelines
Hanwha Techwin has established this Compliance Guidelines to facilitate compliance with the relevant laws and regulations and the implementation of business ethics with the ultimate aim of Hanwha Techwin ’s wholesome growth and strong, enduring customer relationship.ased on the shared values of challenge, trust and communication.
Regulation for Compliance with Anti-Corrution Acts
· Hanwha Techwin values the lawful management of the Company and wishes to comply with the highest level of legal and ethical standards wherever it conducts business in the world.
· To provide the standard for correct decision-making and proper ethical judgment that can promote all of its management and employees to comply with domestic and foreign anti-corruption acts and all relevant laws and regulations, the Company enacts the following rules for its anti-corruption prevention act.-
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Family Site
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General Information
Thank you for visiting the Hanwha Techwin website.
Hanwha Techwin is committed to providing our customers with a variety of information through the Internet. You are free to use all information available on our website for personal use and even save data to your personal computer. However, such information may not be linked to any website other than the Hanwha Techwin website. Legal restrictions on the use of the Hanwha Techwin website are prescribed herein.
The Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") website (hereinafter "Website") contains trade secrets (hereinafter "Confidential Information") of Hanwha Techwin including intangible assets and other important information.
Hanwha Techwin has invested time, effort, and funds toward the acquisition of Confidential Information. Confidential Information includes copyrights, trademarks, and descriptions of technical content and is expressed in various forms such as text, graphics, audio, video, links, and source code.
Hanwha Techwin retains all rights to such Confidential Information. All forms of Confidential Information are only intended for and provided to Hanwha Techwin customers.
However, Hanwha Techwin does not grant a license to customers for the use of Confidential Information. (Although Confidential Information may be used for personal use, they may not be linked to another website, and any commercial use is strictly prohibited.) Customers may not in any case use the assets and resources of Hanwha Techwin for any purpose other than personal use.
Hanwha Techwin does not guarantee the accuracy, completeness, or reliability of any information or materials contained on its servers other than those on the Website or Confidential Information. Thus, we urge customers not to rely solely on such information or materials unless otherwise guaranteed in writing by Hanwha Techwin. Furthermore, do not use such information or materials as a source for securities trading.
Policy on Personal Information Protection on the Internet
Hanwha Techwin has invested time, effort, and funds toward the acquisition of Confidential Information. Confidential Information includes copyrights, trademarks, and descriptions of technical content and is expressed in various forms such as text, graphics, audio, video, links, and source code.
Hanwha Techwin retains all rights to such Confidential Information. All forms of Confidential Information are only intended for and provided to Hanwha Techwin customers.
However, Hanwha Techwin does not grant a license to customers for the use of Confidential Information. (Although Confidential Information may be used for personal use, they may not be linked to another website, and any commercial use is strictly prohibited.) Customers may not in any case use the assets and resources of Hanwha Techwin for any purpose other than personal use.
Previous Privacy Policy
Privacy Policy Ver 8.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC. Personal Information Protection Act, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information A
rticle 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
① Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
② Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior and Safety. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
① Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
Collected personal information item Service Name Collected personal information item DDNS Service Required information ID, password, name, email address, address, country, IP address Optional information Company name, phone number, fax number 4CUST Service Required information Name, Company name / department, email address, IP address Optional information Mobile phone number, Company address, birthdate, job title, position, company phone number, fax number CRM Service Required information Name, phone number, email address, partner type, IP address Wisenet SSM License Service Required information Name, email address, country, customer type, company name, job title, phone number, category, product, IP address Customer Support Service Required information Name, phone number, email address, country, address, model name, IP address Newsletter / New Product Notifications Registration Required information Email address, product category STEP(Partner Registration) Service Required information ID, password, name, email address, phone number, IP address Optional information Company, position SRM(e-bidding System) Service Required information Name, email address, password, company information, IP address Optional information Phone number, fax number, Mobile phone number SmartCam Web viewer Required information Name, ID, password, email address Optional information -
② Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
③ In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
① To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
② However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
① Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
1. If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
2. If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
② In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
1. Execution of contract regarding provision of service.
2. If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
3. If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
① Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
1. Consignment of Tasks and Consignees
Consignment of Tasks and Consignees Type Consignees Consigned Tasks Customer Support Center Sammi Systech Co., Ltd. Customer Support Reception and Guidance Product Support Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd.; Kyungan information technology Co., Ltd.; VEGA system Co., Ltd. (27 companies) Video Surveillance Equipment Customer Support Website Maintenance Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd. Hanwha Techwin Website Maintenance Maintenance of servers and other infrastructure for Smartcam devices BESPIN GLOBAL Entrusted with the operation of related infrastructure including Smartcam servers
② Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
③ Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
① Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
② However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Act on the Consumer Protection in Electronic Commerce, etc. Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
A. Until the end of an investigation for violations in accordance with relevant laws and regulations.
B. Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
A. Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
1) Records of displays and advertisements: 6 months
2) Records of contract cancellations, payments, and provision of goods: 5 years
3) Records of consumer complaints or disputes: 3 years
4) Records of Personal Information collected through Techwin's website, call-center or service center for the purpose of customer service will be kept for 3 years.
5) Records of Personal Information collected through customer survey or feedback will be kept for 3 years.
B. Archiving of communications evidence in accordance with Article 41 of the Enforcement Decree of the Protection of Communications Secrets Act.
1) Computer communications, Internet log data, and connection tracking data: 3 months
③ Destruction Procedures and Methods
1. Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
2. Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
3. Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
① With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
Personal information inspection requests Department Business Planning Team Manager Ja Chun Koo, Director Contact 
, 
② A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
③ If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
④ Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
⑤ To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
⑥ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑦ Personal Information of Minors
1. As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
2. If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
① To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
Privacy Officers Chief Privacy Officer Junior Privacy Officer Department Management Support Division Management Support Division Rank Vice President Director Name In Kwon Ja Chun Koo Contact 
Email
② For consultation or to report privacy violations, please contact the following organizations:
1.Privacy Complaint Center (www.118privacy.kisa.or.kr - 118)
2.Supreme Prosecutors' Office - Cyber Criminale Investigation Section (www.spo.go.kr - 1301)
3. Korean National Police Agency - Cyber Bureau (cyberbureau.police.www.ctrc.go.kr - 182)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
① Hanwha Techwin encrypts important personal information to be stored and managed.
② Anti-hacking measures
1. Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
2. Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
3. A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
③ Minimization and training of personnel
1. Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
2. Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
3. Computer data storage rooms are set as special protection areas to strictly control access.
④ Privacy protection task force
1. Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
① Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
1. Purpose
Hanwha Techwin use cookies to track visitors’ visit information, track, analyze and store visitors, and we can improve our website structure and content, or use them for marketing. Cookies utilize safely converted information, Hanwha Techwin cannot personally identify you from cookie information.
② Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
1. Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option.
Article 11: Notices for Changes in the Privacy Policy
This privacy policy is effective as of November 20, 2018.Privacy Policy Ver 7.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC. Personal Information Protection Act, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information A
rticle 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
① Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
② Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior and Safety. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
① Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
Collected personal information item Service Name Collected personal information item DDNS Service Required information ID, password, name, email address, address, country, IP address Optional information Company name, phone number, fax number 4CUST Service Required information Name, Company name / department, email address, IP address Optional information Mobile phone number, Company address, birthdate, job title, position, company phone number, fax number CRM Service Required information Name, phone number, email address, partner type, IP address Wisenet SSM License Service Required information Name, email address, country, customer type, company name, job title, phone number, category, product, IP address Customer Support Service Required information Name, phone number, email address, country, address, model name, IP address Newsletter / New Product Notifications Registration Required information Email address, product category STEP(Partner Registration) Service Required information ID, password, name, email address, phone number, IP address Optional information Company, position SRM(e-bidding System) Service Required information Name, email address, password, company information, IP address Optional information Phone number, fax number, Mobile phone number
② Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
③ In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
① To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
② However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
① Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
1. If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
2. If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
② In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
1. Execution of contract regarding provision of service.
2. If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
3. If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
① Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
1. Consignment of Tasks and Consignees
Consignment of Tasks and Consignees Type Consignees Consigned Tasks Customer Support Center Sammi Systech Co., Ltd. Customer Support Reception and Guidance Product Support Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd. (27 companies) Video Surveillance Equipment Customer Support Website Maintenance Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd. Hanwha Techwin Website Maintenance
② Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
③ Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
① Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
② However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Act on the Consumer Protection in Electronic Commerce, etc. Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
A. Until the end of an investigation for violations in accordance with relevant laws and regulations.
B. Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
A. Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
1) Records of displays and advertisements: 6 months
2) Records of contract cancellations, payments, and provision of goods: 5 years
3) Records of consumer complaints or disputes: 3 years
B. Archiving of communications evidence in accordance with Article 41 of the Enforcement Decree of the Protection of Communications Secrets Act.
1) Computer communications, Internet log data, and connection tracking data: 3 months
③ Destruction Procedures and Methods
1. Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
2. Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
3. Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
① With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
Personal information inspection requests Department Business Planning Team Manager Ja Chun Koo, Director Contact ,
② A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
③ If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
④ Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
⑤ To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
⑥ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
⑦ Personal Information of Minors
1. As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
2. If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
① To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
Privacy Officers Chief Privacy Officer Junior Privacy Officer Department Management Support Division Management Support Division Rank Vice President Director Name In Kwon Ja Chun Koo Contact Email
② For consultation or to report privacy violations, please contact the following organizations:
1.Privacy Complaint Center (www.118privacy.kisa.or.kr - 118)
2.Supreme Prosecutors' Office - Cyber Criminale Investigation Section (www.spo.go.kr - 1301)
3. Korean National Police Agency - Cyber Bureau (cyberbureau.police.www.ctrc.go.kr - 182)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
① Hanwha Techwin encrypts important personal information to be stored and managed.
② Anti-hacking measures
1. Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
2. Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
3. A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
③ Minimization and training of personnel
1. Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
2. Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
3. Computer data storage rooms are set as special protection areas to strictly control access.
④ Privacy protection task force
1. Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
① Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
1. Purpose
Hanwha Techwin use cookies to track visitors’ visit information, track, analyze and store visitors, and we can improve our website structure and content, or use them for marketing. Cookies utilize safely converted information, Hanwha Techwin cannot personally identify you from cookie information.
② Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
1. Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option.
Article 11: Notices for Changes in the Privacy Policy
This privacy policy is effective as of November 20, 2018.Privacy Policy Ver 6.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Hanwha Techwin shall publish such information on the company website (www.hanwhatechwin.co.kr) or notify customers via individual notices.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes. Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc. Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc. 2) Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user. 3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
1) Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
① Consignment of Tasks and Consignees
Consignment of Tasks and Consignees Type Consignees Consigned Tasks Customer Support Center Sammi Systech Co., Ltd Customer Support Reception and Guidance Product Support Seoheung Co., Ltd.; Secu One Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Nawoo Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Hanwha Visual Presenters Co., Ltd.; Hanwha SDP Co., Ltd.; IDIS Co., Ltd.; Namoo Network Co., Ltd. (29 companies) Video Surveillance Equipment Customer Support Website Maintenance Media4th One Co., Ltd. Hanwha Techwin Website Maintenance
2) Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
1) Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
① Until the end of an investigation for violations in accordance with relevant laws and regulations.
② Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
- Records of displays and advertisements: 6 months
- Records of contract cancellations, payments, and provision of goods: 5 years
- Records of consumer complaints or disputes: 3 years
② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
- Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
- Computer communications, Internet log data, and connection tracking data: 3 months
③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires
3) Destruction Procedures and Methods
- Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
- Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
- Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
- Department: Management Support Division (Security Business Group)
- Manager: Ki-dong Kim Director
- Contact:
, 
2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
7) Personal Information of Minors - As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
Privacy Officers Chief Privacy Officer Junior Privacy Officer Department Management Support Division (Security Business Group) Management Support Division (Security Business Group) Rank Vice President Director Name Woo-seok Kim Ki-dong Kim Contact Email 
2) For consultation or to report privacy violations, please contact the following organizations:
- Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
- Privacy Complaint Center (www.118.or.kr - 118)
- Personal Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)
- Internet Crime Investigation Center of the Supreme Prosecutors' Office (icic.sppo.go.kr/02-3480-3600)
- Cyber Terror Response Center of the National Police Agency (www.ctrc.go.kr/02-392-0330)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Hanwha Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures - Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel - Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
- Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
1) Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
• Purpose
Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
• Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].
Article 11: Notices for Changes in the Privacy Policy
1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Hanwha Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Hanwha Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
2) Previous Privacy Policies can be found below.
Applied June. 30, 2016 - July. 25, 2017
Effective date: July. 26, 2017Privacy Policy Ver 5.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Hanwha Techwin shall publish such information on the company website (www.hanwhatechwin.co.kr) or notify customers via individual notices.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes. Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc. Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc. 2) Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user. 3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
1) Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
① Consignment of Tasks and Consignees
Consignment of Tasks and Consignees Type Consignees Consigned Tasks Customer Support Center Sammi Systech Co., Ltd Customer Support Reception and Guidance Product Support Seoheung Co., Ltd.; Secu One Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Nawoo Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Hanwha Visual Presenters Co., Ltd.; Hanwha SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) Video Surveillance Equipment Customer Support Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd.; KS Technology Co., Ltd. (7 companies) Energy Equipment Customer Support STS Co., Ltd.; Dongin HT Co., Ltd.; Korea ENG Co., Ltd.; Hangyel ENG Co., Ltd.; Instech Co., Ltd.; SME Korea Co., Ltd.; Shinjin Tech Co., Ltd. (7 companies) Semiconductor Equipment Customer Support Win Tech Co., Ltd Defense Equipment Customer Support Website Maintenance Media4th One Co., Ltd. Hanwha Techwin Website Maintenance
2) Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
1) Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
① Until the end of an investigation for violations in accordance with relevant laws and regulations.
② Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
- Records of displays and advertisements: 6 months
- Records of contract cancellations, payments, and provision of goods: 5 years
- Records of consumer complaints or disputes: 3 years
② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
- Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
- Computer communications, Internet log data, and connection tracking data: 3 months
③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires
3) Destruction Procedures and Methods
- Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
- Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
- Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
Personal information inspection requests Contact person AerospaceㆍDefense Division - Contact PersonManager: Ho myoung Ma, Director
- Contact:
, 
Security Division - Contact Person: Ki-dong Kim, Director
- Contact:
,
Industrial equipment Division - Contact Person: Sung-Ki Park, Director
- Contact:
, 
2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
7) Personal Information of Minors - As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
Privacy Officers Chief Privacy Officer Junior Privacy Officer Department Management Support Division (AerospaceㆍDefense) Management Support Division (AerospaceㆍDefense) Rank Executive Vice President Director Name Hong-gun Lee Ho-myoung Ma Contact 
Privacy Officers Chief Privacy Officer Junior Privacy Officer Department Management Support Division (Security) Management Support Division (Security) Rank Vice President Director Name Woo-seok Kim Ki-dong Kim Contact 
Privacy Officers Chief Privacy Officer Junior Privacy Officer Department Management Support Division (Industrial equipment) Management Support Division (Industrial equipment) Rank Vice President Director Name Ki-Nam Lee Sung-gi park Contact 
2) For consultation or to report privacy violations, please contact the following organizations:
- Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
- Privacy Complaint Center (www.118.or.kr - 118)
- Personal Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)
- Internet Crime Investigation Center of the Supreme Prosecutors' Office (icic.sppo.go.kr/02-3480-3600)
- Cyber Terror Response Center of the National Police Agency (www.ctrc.go.kr/02-392-0330)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Hanwha Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures - Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel - Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
- Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
1) Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
• Purpose
Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
• Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].
Article 11: Notices for Changes in the Privacy Policy
1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Hanwha Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Hanwha Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
2) Previous Privacy Policies can be found below.
Applied Sep. 26, 2014 - June. 29, 2016
Effective date: June. 30, 2016Privacy Policy Ver 4.0
Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.
Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Hanwha Techwin shall publish such information on the company website (www.hanwhatechwin.co.kr) or notify customers via individual notices.
Hanwha Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes. Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc. Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc. 2) Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user. 3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
1) Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
① Consignment of Tasks and Consignees
Consignment of Tasks and Consignees Type Consignees Consigned Tasks Customer Support Center Sammi Systech Co., Ltd. Customer Support Reception and Guidance Product Support Line Info Co., Ltd.; Seoheung Co., Ltd.; Secu One Co., Ltd.; ESIT Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Power Technology Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Samseong Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Samsung Visual Presenters Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) Video Surveillance Equipment Customer Support Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; UB Teck Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd. (7 companies) Energy Equipment Customer Support STS Co., Ltd. Semiconductor Equipment Customer Support Win Tech Co., Ltd. Defense Equipment Customer Support Website Maintenance Media4th One Co., Ltd. Hanwha Techwin Website Maintenance
2) Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
1) Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
① Until the end of an investigation for violations in accordance with relevant laws and regulations.
② Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
- Records of displays and advertisements: 6 months
- Records of contract cancellations, payments, and provision of goods: 5 years
- Records of consumer complaints or disputes: 3 years
② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
- Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
- Computer communications, Internet log data, and connection tracking data: 3 months
③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires
3) Destruction Procedures and Methods
- Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
- Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
- Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
- Department: Management Support Division (Security Business Group)
- Manager: Ki-dong Kim Director
- Contact: +82-70-7147-7117, kidong1.kim@hanwha.com
2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
7) Personal Information of Minors - As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.
Privacy Officers Chief Privacy Officer Junior Privacy Officer Department Management Support Division
(Security Business Group)Management Support Division
(Security Business Group)Rank Vice President Director Name Woo-seok Kim Ki-dong Kim Contact Email 
2) For consultation or to report privacy violations, please contact the following organizations:
- Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
- Privacy Complaint Center (www.118.or.kr - 118)
- Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
- Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
- Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)
Article 9: Security Measures for the Protection of Personal Information
Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Hanwha Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures - Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel - Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
- Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
1) Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
• Purpose
Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
• Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].
Article 11: Notices for Changes in the Privacy Policy
1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Hanwha Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Hanwha Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
2) Previous Privacy Policies can be found below.
Applied Jan. 21, 2014 - Sep. 25, 2014
Effective date: Sep. 26, 2014
Privacy Policy Ver 3.0
Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.
Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.
Samsung Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Samsung Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc.
Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc.
2) Samsung Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service.
- Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
1) Samsung Techwin consigns and operates personal information handling as follows to ensure effective processing:
① Telephone Customer Service Operations
- Consignee: Sammi Systech Co., Ltd.
- Consigned Tasks: Customer support requests received through the Website and other guidance.
2) Samsung Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
① Until the end of an investigation for violations in accordance with relevant laws and regulations.
② Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
- Records of displays and advertisements: 6 months
- Records of contract cancellations, payments, and provision of goods: 5 years
- Records of consumer complaints or disputes: 3 years
② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
- Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
- Computer communications, Internet log data, and connection tracking data: 3 months
③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires
3) Destruction Procedures and Methods
- Samsung Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
- Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
- Samsung Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
- Department: Human Resources (Security Group)
Manager: Ho-myeong Ma
Contact:,
2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
7) Personal Information of Minors
- As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following Privacy Officers.
Privacy Officers Chief Privacy Officer Junior Privacy Officer Department Human Resources Human Resources Rank Executive Director Head of Department Name Chun-ryeol Bae Ho-myeong Ma Contact 
Email 
2) For consultation or to report privacy violations, please contact the following organizations:
- Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
- Privacy Complaint Center (www.118.or.kr - 118)
- Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
- Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
- Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)
Article 9: Security Measures for the Protection of Personal Information
Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Samsung Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures
- Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel
- Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
- Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force
- Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
1) Samsung Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Samsung Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Samsung Techwin uses HTTP cookies for the following purposes:
• Purpose
Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
• Example of rejecting an HTTP cookie (Internet Explorer)
Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].
Article 11: Notices for Changes in the Privacy Policy
1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
2) Previous Privacy Policies can be found below.
Effective date: Jan. 21, 2014
Privacy Policy Ver 2.0
Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.
Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.
Samsung Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Use, Provision, and Sharing of Personal Information
Article 5: Consignment of Personal Information Handling
Article 6: Retention, Usage Period, and Destruction of Personal Information
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 8: Privacy Officers
Article 9: Security Measures for the Protection of Personal Information
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
Article 11: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Samsung Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
Required information: ID, password, password hint/answer, name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, newsletter consent, etc.
Optional information: Company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc.
2) Samsung Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.
3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service.
- Service usage records, IP address, access logs, MAC address, etc.
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Consignment of Personal Information Handling
1) Samsung Techwin consigns and operates personal information handling as follows to ensure effective processing:
① Telephone Customer Service Operations
- Consignee: Sammi Systech Co., Ltd.
- Consigned Tasks: Customer support requests received through the Website and other guidance.
2) Samsung Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.
Article 6: Retention, Usage Period, and Destruction of Personal Information
1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
1. Website sign-up and management: Until withdrawal
However, information shall be retained until fulfillment of duty for the following reasons:
① Until the end of an investigation for violations in accordance with relevant laws and regulations.
② Until the settlement of remaining debts with respect to Website usage.
2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
However, information shall be retained until fulfillment of duty for the following reasons:
① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
- Records of displays and advertisements: 6 months
- Records of contract cancellations, payments, and provision of goods: 5 years
- Records of consumer complaints or disputes: 3 years
② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
- Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
- Computer communications, Internet log data, and connection tracking data: 3 months
③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires
3) Destruction Procedures and Methods
- Samsung Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
- Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
- Samsung Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.
Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
▶ Personal information inspection requests
- Department: Human Resources (HR Support Group)
Manager: Seong-min Kim
Contact: 070-7147-7125, smin22.kim@samsung.com
2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
7) Personal Information of Minors
- As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 8: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following Privacy Officers.
Privacy Officers Chief Privacy Officer Junior Privacy Officer Department Human Resources Human Resources Rank Executive Director Head of Department Name Chun-ryeol Bae Ho-myeong Ma Contact Email
2) For consultation or to report privacy violations, please contact the following organizations:
- Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
- Privacy Complaint Center (www.118.or.kr - 118)
- Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
- Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
- Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)
Article 9: Security Measures for the Protection of Personal Information
Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Samsung Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures
- Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel
- Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company. - Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force
- Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 10: Installation and Operation of Automatic Personal Information Collection Devices
1) Samsung Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Samsung Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Samsung Techwin uses HTTP cookies for the following purposes:
• Purpose
Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits.
2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
• Example of rejecting an HTTP cookie (Internet Explorer)
Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].
Article 11: Notices for Changes in the Privacy Policy
1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period. 2) Previous Privacy Policies can be found below.
- Applied Sep. 30, 2011 - Oct. 31, 2012
Effective date: Dec. 1, 2012
Privacy Policy Ver 1.0
Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on the Protection of Personal Information and other relevant laws and regulations.
Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.
Samsung Techwin's Privacy Policy contains the following information:
Article 1: General Provisions
Article 2: Types and Methods of Personal Information Collected
Article 3: Purpose of Collection and Use of Personal Information
Article 4: Provision and Sharing of Personal Information
Article 5: Retention, Usage Period, and Destruction of Personal Information
Article 6: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
Article 7: Privacy Officers
Article 8: Security Measures for the Protection of Personal Information
Article 9: Notices for Changes in the Privacy Policy
Article 1: General Provisions
1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).
2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.
Article 2: Types and Methods of Personal Information Collected
1) Samsung Techwin provides a variety of convenient services to customers (payment services, product delivery, customer support, etc.) and collects personal information via the following methods:
- Name, phone number, address, email address
Article 3: Purpose of Collection and Use of Personal Information
1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the following purposes:
- Answering questions and retaining responses
2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.
Article 4: Use, Provision, and Sharing of Personal Information
1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
- If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
- If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
- Execution of contract regarding provision of service.
- If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
- If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.
Article 5: Retention, Usage Period, and Destruction of Personal Information
1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
2) However, such information shall be retained for a certain period of time if required for the verification of trade-related rights and obligations or by the Commercial Act, other relevant laws and regulations, or internal policies as follows:
※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, etc.).
3) Destruction Procedures and Methods
- Procedures
The personal information of customers shall be moved to a separate database after their purpose has been achieved, and such information shall be destroyed after a certain period of retention in accordance with internal information protection policies or other relevant laws and regulations (see 'Period of Retention and Use'). Except in cases where applicable by law, personal information shall not be used for any purpose other than retention.
- Methods
Personal information printed on paper shall be shredded or incinerated. Personal information stored in electronic files shall be destroyed in a manner in which restoration or recovery is impossible.
Article 6: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
2) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
3) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the period of retention and use for which Samsung Techwin collects said information. In addition, such information shall be prohibited from inspection or use for any other purpose.
4) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination.
5) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
6) Personal Information of Minors
- As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
- If the personal information of minors is collected due to unavoidable reasons in processing payments or delivering products, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.
Article 7: Privacy Officers
1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following departments and Privacy Officers.
Privacy Officers Chief Privacy Officer Junior Privacy Officer Department Human Resources Human Resources Rank Executive Director Head of Department Name Chun-ryeol Bae Ho-myeong Ma Contact Email
2) For consultation or to report privacy violations, please contact the following organizations:
- Privacy Complaint Center (www.118.or.kr - 118)
- Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
- Supreme Prosecutors' Office
- Advanced Crime Investigations (www.spo.go.kr - 02-3480-2000)
- Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)
Article 8: Security Measures for the Protection of Personal Information
Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
1) Samsung Techwin encrypts important personal information to be stored and managed.
2) Anti-hacking measures
- Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
- Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
- A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
3) Minimization and training of personnel
- Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
- Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
- Computer data storage rooms are set as special protection areas to strictly control access.
4) Privacy protection task force
- Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.
Article 9: Notices for Changes in the Privacy Policy
This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
Effective date: Sep. 30, 2011
Unauthorized collection of email addresses is strictly prohibited.
Hanwha Techwin prohibits the unauthorized extraction of email address information posted on the website via email address collection programs or any other technical means. Be aware that any such violation may be punishable by law in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection.
Date of notice: July 21, 2003Copyright infringement is strictly prohibited.
As a rule, information (text, graphic, audio, video, downloads, link, source code, etc.) posted on this website shall be limited to the services provided herein. Hanwha Techwin prohibits any unauthorized linking, copying, distributing, or transmitting of such information to third-party websites without prior consent. Any such activity shall be blocked without prior notice upon discovery. Be aware that any such violation may be punishable by law in accordance with relevant laws and regulations.
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