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    إجمالي
      • 37
      • Mobile
      • Live output is unavailable on LTE.

      HIT :18

      Video transmission may be blocked depending on who your carrier network is.

      If you have entered the correct device registration information, but the video output is still unavailable, please try one of the following:


           1. Go to [Setup]-[Video Streaming Protocol] and click 'RTSP over TCP'.

           2. In case of DVR, go to [Channel List]-[Edit Channel], click the device you want, and enter 'RTSP port'.

              RTSP port is the very last of the Device ports.

              Check the port in Network setup of the DVR set.


          ※ When setting up Secure Video Transmission or HTTPS:

              RTSP over TCP access mode is unavailable.

      • 36
      • Mobile
      • Fisheye camera (QNF-8010/9010) channel 1 shows the same video as the newly added video channel 2 or 3.

      HIT :4

      While in Multi view mode, Wisenet Mobile takes the lowest resolution profile from all of the camera profiles. 
      If the profile of the newly added video channel 2 or 3 is the lowest resolution profile, their videos could overlap with each other. 
      In that case, set the resolution of the mobile profile lower than that of the video channel 2 or 3.

      • 35
      • Mobile
      • [DVR] No video is displayed (when 'Video security transmission' of DVR setting is 'ON'.)

      HIT :12

      If 'Video security transmission' in DVR setting is set to 'ON', the video will not be displayed at current version.
      The next version will be updated soon.

      • 34
      • Mobile
      • [DVR] The channel connection of the DVR is disconnected oftenly.

      HIT :7

      Checklist: Please check if there is a connection from another phone using Admin ID.

      In case of DVR, only one Admin account can be connected at the same time.
      In case of connections simultaneously, the person who connects last is connected, and the existing connection is disconnected.
      Admin Duplicate access is not allowed, so please create a User account for equipment that requires multiple simultaneous connections

      • 33
      • Mobile
      • [DVR] I want to know the DVR model that Wisenet Mobile support newly.

      HIT :5

      The following models are supported from v1.4x.

      HRD-1642/842/442/443, HRD-1641/841/840/440
      HRD-1642N / TE, 842N / TE, 442N / TE
      HRD-1642N / KTU, SRD-1694U, SRD-1685/894/494

      ※ In case of DVR, only one Admin account can be connected.
      Admin duplicate access is not allowed, so please create user accounts for equipment that requires multiple simultaneous connections.

      • 32
      • مة - ع
      • Standard Color Range

      HIT :9

      • Wisenet IVORY - Recommend Color System  : NCS S 0502Y

      • Wisenet WHITE - Recommend Color System  : RAL-9003

      • Wisenet Dark-Grey - Recommend Color System  : Refer to Our Sample Color Chip

      • Wisenet BLACK - Recommend Color System  : RAL-9005

      • 31
      • ETC
      • How to change DDNS server in SVR-440

      HIT :39

      Samsung Techwin

      How to change DDNS server in SVR-440

      There will be functionally disordered because of server congestion

      If you have problems with DDNS server,please configure it as follows.

      [A way to configure the DVR]
      1.Select : Network&Serial Setup Menu , NETWORK Menu

      [Select submenu and press ENT button]

      [Change the domain name]

      2. Move the cursor on the 'DDNS SERVER DOMAIN ADDRESS' and press 'ENT' button
      3. Change the Domain Name from 'ns.standalone4ch.com'to 'ns.bestddns.com'
      and save it.( Notice : Only lowercase letters are allowed!!)
      Before - ns.standalone4ch.com,After - ns.bestddns.com
      [DDNS registration server]
      1.Move on the DDNS registration server and register the domain name to be used before after joining as a member.: You can refer to the SVR-440 manual from page 45 through 50. (SVR-440 Manual view)
      • - Mac Address : Push the FAST button(▶▶) three times after booting and you'll see Mac.
      • - Registration No. : Execute the Dynamic IP authentication program and get the authentication number.※DDNS server : http://bestddns.com
      Genserial Program Download description about Genserial Program
      2.After you finished the registration, you have to use a changed domain name to connect your dvr in the viewer like below.

      • 30
      • ETC
      • [Remote Control] Other DVR is working

      HIT :10

      product : SVR-1650, SVR-1640, SVR-950



      description about Set the DVR and remote control IDs identically


      Set the DVR and remote control IDs identically.

      • 29
      • ETC
      • [PTZ control] Controllable cameras

      HIT :8

      product : SVR-1650, SVR-1640, SVR-950


      description about Controllable cameras Samsung Electronics Samsung Electronics

      description about Controllable cameras Panasonic Panasonic

      description about Controllable cameras Pelco Pelco

      description about Controllable cameras Speed Dome Speed Dome

      description about Controllable cameras SRX SRX

      Samsung Techwin: Speed Dome (SPD-2200, 2300, 2500, 3000, 3300), SRX-100B
      Pelco (D Protocol Speed Dome), Panasonic (WV-CS854), Samsung Electronics (SCC-641/643)

      • 28
      • ETC
      • [PTZ control] Usable controller besides DVR

      HIT :5

      product : SVR-1650, SVR-1640, SVR-950


      description about SCC-3100A system controller

      SCC-3100A system controller

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