Among the cameras connected to the recorder, there is a camera that does not display its image. : Hanwha Techwin - Security Global Leader

Q. Among the cameras connected to the recorder, there is a camera that does not display its image.

There are many reasons why the camera does not display an image.

The following causes are the most critical reasons.

If the information below does not resolve the issue, visit the Contact Us page on our website for customer support. (Customer Support – Contact Us – Contact Us)

Cause #1:
If there is a camera that does not display an image among a number of cameras, use a camera connection cable of a camera that works well and connect it to a camera that does not work to identify whether the issue is caused by a defect from the camera, line or the recorder. Use the camera adapter of a camera that works well and connect it to a camera that does not work.

Cause #2:
Check whether the camera installed is an SD camera or HD camera.
In case of 4 SD cameras, adjust the setting of Device-Camera-Number of Top HD to 4.

Cause #3.
Check whether the setting at Main Menu > Device > Camera is set to ON. If the setting is not ON, the video is not displayed.