[Wisenet mobile v2.0 or higher] When an event occurs, the event notification function not available to receive at mobile viewer. : Hanwha Techwin - Security Global Leader

Q. [Wisenet mobile v2.0 or higher] When an event occurs, the event notification function not available to receive at mobile viewer.

1.Causes
1) When registering at mobile viewer, use QR code to receive the event notification function.
※ Besides the equipment registration using a QR code, the manual registration is available by entering DDNS ID, IP etc.
→ in case of manual registration, it is not possible to use event notification function.
2) If HTTPS is set at storage device, P2P communication is not supported.

2.Action
– Set P2P as ‘ON’ when setting storage device. (If ON already, turn it Off and then turn it On again)
– After checking the HTTPS setting at storage device, change it with HTTP (HTTPS OFF / HTTP ON)
– At Wisenet mobile, use QR code to re-register NVR.
– After NVR registration, set Notification ON -> Notification setting by equipment at the setting screen.”