Working with integrator Herring Technology, Ryman Hospitality designed a solution that features a new video management system (VMS) from Milestone Systems and 400 state-of-the-art cameras from Hanwha Techwin.
The Resort purchased a variety of Hanwha cameras, including 145 XND-6010
full HD cameras with video analytics, 182 Q series indoor and outdoor dome cameras with IR, and more than 20 PNM-7000VD
Deciding where to place their cameras was a relatively simple process. Pezzo explains, “We added cameras where we had high volume, where we had experienced problems in the past, and where we didn’t previously have cameras at all.” They also looked at their own data relating to theft and other incidents to help determine camera location.
According to Pezzo, one of the main functions of their upgraded system is protecting the Resort against false claims. He states, “From a claims perspective, this surveillance system and, specifically, these cameras are helping to protect us against liability from potential lawsuits.”
He explains, “Our older security camera images are grainy or black and white, which means we could not get the level of detail we needed. But, with Hanwha cameras, we are able to capture high quality images in real time that show us, for example, how a guest fell: whether there was an obstruction, water on the floor, an indentation, or whether the guest simply tripped.” The ability to protect the organization against potential lawsuits equates to significant ROI for the Resort.