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    Итого
      • ЛУЧШЕЕ
      • Мобильные устройства
      • Icons come up on wisenet mobile. Do you know what this means?

      • 135
      • Мобильные устройства
      • Live output is unavailable on LTE.

      ХИТ :963

      Video transmission may be blocked depending on who your carrier network is.

      If you have entered the correct device registration information, but the video output is still unavailable, please try one of the following:


           1. Go to [Setup]-[Video Streaming Protocol] and click 'RTSP over TCP'.

           2. In case of DVR, go to [Channel List]-[Edit Channel], click the device you want, and enter 'RTSP port'.

              RTSP port is the very last of the Device ports.

              Check the port in Network setup of the DVR set.


          ※ When setting up Secure Video Transmission or HTTPS:

              RTSP over TCP access mode is unavailable.

      • 134
      • Мобильные устройства
      • Fisheye camera (QNF-8010/9010) channel 1 shows the same video as the newly added video channel 2 or 3.

      ХИТ :162

      While in Multi view mode, Wisenet Mobile takes the lowest resolution profile from all of the camera profiles.
      If the profile of the newly added video channel 2 or 3 is the lowest resolution profile, their videos could overlap with each other.
      In that case, set the resolution of the mobile profile lower than that of the video channel 2 or 3.

      • 133
      • Мобильные устройства
      • [DVR] No video is displayed (when 'Video security transmission' of DVR setting is 'ON'.)

      ХИТ :1609

      If 'Video security transmission' in DVR setting is set to 'ON', the video will not be displayed at current version.
      The next version will be updated soon.

      • 132
      • Мобильные устройства
      • [DVR] The channel connection of the DVR is disconnected oftenly.

      ХИТ :1159

      Checklist: Please check if there is a connection from another phone using Admin ID.

      In case of DVR, only one Admin account can be connected at the same time.
      In case of connections simultaneously, the person who connects last is connected, and the existing connection is disconnected.
      Admin Duplicate access is not allowed, so please create a User account for equipment that requires multiple simultaneous connections

      • 131
      • Мобильные устройства
      • [DVR] I want to know the DVR model that Wisenet Mobile support newly.

      ХИТ :1259

      The following models are supported from v1.4x.

      HRD-1642/842/442/443, HRD-1641/841/840/440
      HRD-1642N / TE, 842N / TE, 442N / TE
      HRD-1642N / KTU, SRD-1694U, SRD-1685/894/494

      ※ In case of DVR, only one Admin account can be connected.
      Admin duplicate access is not allowed, so please create user accounts for equipment that requires multiple simultaneous connections.

      • 130
      • Услуги - общие положения
      • Standard Color Range (CIE Lab)

      ХИТ :303

      • Wisenet IVORY - Recommend Color System  : NCS S 0502Y

      • Wisenet WHITE - Recommend Color System  : RAL-9003

      • Wisenet Dark-Grey - Recommend Color System  : Refer to Our Sample Color Chip

      • Wisenet BLACK - Recommend Color System  : RAL-9005

      • 129
      • Аналоговые камеры
      • I am using a SD class PTZ camera. Can I use the PTZ camera with DC voltage?

      ХИТ :732

      Hanwha Techwin PTZ cameras are designed to operate with AC24V power.

      It is recommended to use the adapter included in the package. Using DC boltage may cause issues on the camera.
      • 128
      • Аналоговые камеры
      • The camera image is not clear.

      ХИТ :1010

      If you have installed the camera some time before, it is possible that there are dust collected on the lens and transparent cover.

      Please check for contaminants and clean the surface with a clean cloth. Also check whether moisture has entered the lens and cover and remove them accordingly.

      Also, the lense focus could be off. Use the focus control lever to check whether to lens focus is off or not.
      • 127
      • Сетевые камеры
      • What are the differences among SND,SNV and SNO cameras?

      ХИТ :1349

      SND is an indoor dome camera and SNV is a multi-purpose indoor/outdoor camera with waterproof and dustproof features.

      SNO is a wall attachment type camera which can easily be installed on the ceiling or wall. It is a model which can be installed indoors/outdoors, but

      it does generate some levels of fan noise which may not be suitable for some indoor spaces such as schools or libraries.
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