Once hackers plant malicious codes in firmware, sensitive information (certifications, encryption key, encryption processing, video information, etc) can be leaked.
Wisenet7 chipsets contain Hanwha Techwin’s own embedded security platform module, HTPM (Hanwha Trusted Platform Module). Critical information is saved in the Secure Storage of chipsets and processed through the Secure OS.
Additionally, the Secure Boot feature verifies firmware during each step of the device boot, blocking the execution of malicious firmware once infected.
To achieve safe communication between interconnected security devices, one must use encryption to protect communication and all Devices should be cross-verified and authenticated.
Without mutual authentication, hackers can employ the 'Man in the Middle' attack to eavesdrop or tamper with the data during encrypted communication.
Hanwha Techwin supports mutual authentication of interconnected devices to prevent hacking during encrypted communication, securing sensitive information from leakage or damage. In 2018, it introduced its own ‘Root CA,’ inserting device authentication to each product in the manufacturing stage. Even if one camera is hacked due to security vulnerabilities, the entire system can still be protected as the authentication is all different for each device.
Mutual authentication between devices enables secure communication, while authentication per device can defend the system against large-scale hacking.
Video footage captured by all cameras is encrypted during the entire process of data transfer, storage and backup.
Without encryption, personal video can be leaked or altered by others regardless of the user’s intention.
Hanwha Techwin supports data encryption during video transfer or data storage on camera SD memory cards as well as ZIP encryption for data backup on PCs or other storage devices.
Devices compromised by malicious software can give a hacker the ability to run system actions, this will be true for compromised Open Platform apps too.
Wisenet7 security verification checks for data integrity at boot up or after updates.
An electronic signature is employed to secure open platform apps. Each app vendor is supplied with their own key to perform verification every time an app is installed.
These measures can ensure the integrity of Open Platform apps and completely block malicious firmware or apps from operating.
Malicious software will be rendered inoperable by the electronic signature which prevents compromised firmware or apps from running.
Customers cannot fully rely on products to be secure against cyber threats if the manufacturer only uses its own security testing or standards for cybersecurity.
Hanwha Techwin is officially certified for its overall security processes. Proven by the acquisition of the Cybersecurity Assurance Program from UL, and ‘Secure by Default’ certifications from globally recognized safety standard and certification organizations.
By evaluating the objective level of product security and acquiring certifications from expert third parties, we build cybersecurity systems that customers can trust.
Cybersecurity as a term is frightening to most individuals for being highly technical and requiring in-depth knowledge. If their additional efforts are required to secure a device, it will not be done or not be done well. Hanwha Techwin's Wisenet 7 products are designed to work straight out of the box without any user intervention and still be useable without creating obstacles to function.
Hanwha Techwin also provide documentation in the form of the Network Hardening Guide for those who wish to take the security configuration even further.
Should you not have the time or the know-how to secure your devices, Hanwha Techwinhas introduced the Wisenet7 range of video security devices to offer robust security without user intervention /right out of the box.
In the event of a security vulnerability in video surveillance devices, it is critical to quickly analyze the causes and take countermeasures.
Hanwha Techwinis operating S-CERT department, a team dedicated to address possible security vulnerabilities and minimize customer inconvenience.
If you suspect security vulnerability, report it to S-CERT (secure.cctv@hanwha.com) with detailed information including product information, symptoms, and step-by-step instructions on how to reproduce the symptoms.
In the event of a security vulnerability, S-CERT resolves the issue as soon as possible and posts the security vulnerability report on the website.
Regular security tests and penetration testing by specialized agencies are conducted to find security vulnerabilities and remove the risks of exposing customers’ sensitive information.
Hanwha Techwin ‘s cybersecurity team S-CERT has established a process of building secure products from the product design stage and reacts promptly in the event of a security vulnerability.
Welcome to the Hanwha Techwin family site. Click the following to be redirected to the respective website.
Business Security ENGAMERICA ENGEUROPE CHNCHINA ENGHQ
Home Security ENGHQ ENGAMERICA ENGEUROPE KORKOREA
Welcome to the Hanwha Techwin family site.
Business Security ENGAMERICA ENGEUROPE CHNCHINA ENGHQ
Home Security ENGHQ ENGAMERICA ENGEUROPE KORKOREA
Click the following to be redirected to the respective website.
General Information
Thank you for visiting the Hanwha Techwin website.
Hanwha Techwin is committed to providing our customers with a variety of information through the Internet. You are free to use all information available on our website for personal use and even save data to your personal computer.
However, such information may not be linked to any website other than the Hanwha Techwin website. Legal restrictions on the use of the Hanwha Techwin website are prescribed herein.
The Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") website (hereinafter "Website") contains trade secrets (hereinafter "Confidential Information") of Hanwha Techwin including intangible assets and other important information.
Hanwha Techwin has invested time, effort, and funds toward the acquisition of Confidential Information. Confidential Information includes copyrights, trademarks, and descriptions of technical content and is expressed in various
forms such as text, graphics, audio, video, links, and source code.
Hanwha Techwin retains all rights to such Confidential Information. All forms of Confidential Information are only intended for and provided to Hanwha Techwin customers.
However, Hanwha Techwin does not grant a license to customers for the use of Confidential Information. (Although Confidential Information may be used for personal use, they may not be linked to another website, and any commercial
use is strictly prohibited.) Customers may not in any case use the assets and resources of Hanwha Techwin for any purpose other than personal use.
Hanwha Techwin does not guarantee the accuracy, completeness, or reliability of any information or materials contained on its servers other than those on the Website or Confidential Information. Thus, we urge customers not to rely
solely on such information or materials unless otherwise guaranteed in writing by Hanwha Techwin. Furthermore, do not use such information or materials as a source for securities trading.
Policy on Personal Information Protection on the Internet
Hanwha Techwin has invested time, effort, and funds toward the acquisition of Confidential Information. Confidential Information includes copyrights, trademarks, and descriptions of technical content and is expressed in various forms such
as text, graphics, audio, video, links, and source code.
Hanwha Techwin retains all rights to such Confidential Information. All forms of Confidential Information are only intended for and provided to Hanwha Techwin customers.
However, Hanwha Techwin does not grant a license to customers for the use of Confidential Information. (Although Confidential Information may be used for personal use, they may not be linked to another website, and any commercial
use is strictly prohibited.) Customers may not in any case use the assets and resources of Hanwha Techwin for any purpose other than personal use.
Previous Privacy Policy
Privacy Policy Ver 8.0
Service Name | Collected personal information item | |
---|---|---|
DDNS Service | Required information | ID, password, name, email address, address, country, IP address |
Optional information | Company name, phone number, fax number | |
4CUST Service | Required information | Name, Company name / department, email address, IP address |
Optional information | Mobile phone number, Company address, birthdate, job title, position, company phone number, fax number | |
CRM Service | Required information | Name, phone number, email address, partner type, IP address |
Wisenet SSM License Service | Required information | Name, email address, country, customer type, company name, job title, phone number, category, product, IP address |
Customer Support Service | Required information | Name, phone number, email address, country, address, model name, IP address |
Newsletter / New Product Notifications Registration | Required information | Email address, product category |
STEP(Partner Registration) Service | Required information | ID, password, name, email address, phone number, IP address |
Optional information | Company, position | |
SRM(e-bidding System) Service | Required information | Name, email address, password, company information, IP address |
Optional information | Phone number, fax number, Mobile phone number | |
SmartCam Web viewer | Required information | Name, ID, password, email address |
Optional information | - |
Type | Consignees | Consigned Tasks |
---|---|---|
Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
Product Support | Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd.; Kyungan information technology Co., Ltd.; VEGA system Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
Website Maintenance | Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd. | Hanwha Techwin Website Maintenance |
Maintenance of servers and other infrastructure for Smartcam devices | BESPIN GLOBAL | Entrusted with the operation of related infrastructure including Smartcam servers |
Department | Business Planning Team |
---|---|
Manager | Ja Chun Koo, Director |
Contact | ![]() ![]() |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division | Management Support Division |
Rank | Vice President | Director |
Name | In Kwon | Ja Chun Koo |
Contact | ![]() |
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Privacy Policy Ver 7.0
Service Name | Collected personal information item | |
---|---|---|
DDNS Service | Required information | ID, password, name, email address, address, country, IP address |
Optional information | Company name, phone number, fax number | |
4CUST Service | Required information | Name, Company name / department, email address, IP address |
Optional information | Mobile phone number, Company address, birthdate, job title, position, company phone number, fax number | |
CRM Service | Required information | Name, phone number, email address, partner type, IP address |
Wisenet SSM License Service | Required information | Name, email address, country, customer type, company name, job title, phone number, category, product, IP address |
Customer Support Service | Required information | Name, phone number, email address, country, address, model name, IP address |
Newsletter / New Product Notifications Registration | Required information | Email address, product category |
STEP(Partner Registration) Service | Required information | ID, password, name, email address, phone number, IP address |
Optional information | Company, position | |
SRM(e-bidding System) Service | Required information | Name, email address, password, company information, IP address |
Optional information | Phone number, fax number, Mobile phone number |
Type | Consignees | Consigned Tasks |
---|---|---|
Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
Product Support | Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
Website Maintenance | Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd. | Hanwha Techwin Website Maintenance |
Department | Business Planning Team |
---|---|
Manager | Ja Chun Koo, Director |
Contact | ![]() ![]() |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division | Management Support Division |
Rank | Vice President | Director |
Name | In Kwon | Ja Chun Koo |
Contact | ![]() |
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Privacy Policy Ver 6.0
Type | Consignees | Consigned Tasks |
---|---|---|
Customer Support Center | Sammi Systech Co., Ltd | Customer Support Reception and Guidance |
Product Support | Seoheung Co., Ltd.; Secu One Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Nawoo Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Hanwha Visual Presenters Co., Ltd.; Hanwha SDP Co., Ltd.; IDIS Co., Ltd.; Namoo Network Co., Ltd. (29 companies) | Video Surveillance Equipment Customer Support |
Website Maintenance | Media4th One Co., Ltd. | Hanwha Techwin Website Maintenance |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division (Security Business Group) | Management Support Division (Security Business Group) |
Rank | Vice President | Director |
Name | Woo-seok Kim | Ki-dong Kim |
Contact | ![]() |
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Privacy Policy Ver 5.0
Type | Consignees | Consigned Tasks |
---|---|---|
Customer Support Center | Sammi Systech Co., Ltd | Customer Support Reception and Guidance |
Product Support | Seoheung Co., Ltd.; Secu One Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Nawoo Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Hanwha Visual Presenters Co., Ltd.; Hanwha SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd.; KS Technology Co., Ltd. (7 companies) | Energy Equipment Customer Support | |
STS Co., Ltd.; Dongin HT Co., Ltd.; Korea ENG Co., Ltd.; Hangyel ENG Co., Ltd.; Instech Co., Ltd.; SME Korea Co., Ltd.; Shinjin Tech Co., Ltd. (7 companies) | Semiconductor Equipment Customer Support | |
Win Tech Co., Ltd | Defense Equipment Customer Support | |
Website Maintenance | Media4th One Co., Ltd. | Hanwha Techwin Website Maintenance |
Contact person | |
---|---|
AerospaceㆍDefense Division | - Contact PersonManager: Ho myoung Ma, Director
- Contact: ![]() ![]() |
Security Division | - Contact Person: Ki-dong Kim, Director
- Contact: ![]() ![]() |
Industrial equipment Division | - Contact Person: Sung-Ki Park, Director
- Contact: ![]() ![]() |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division (AerospaceㆍDefense) | Management Support Division (AerospaceㆍDefense) |
Rank | Executive Vice President | Director |
Name | Hong-gun Lee | Ho-myoung Ma |
Contact | ![]() |
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Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division (Security) | Management Support Division (Security) |
Rank | Vice President | Director |
Name | Woo-seok Kim | Ki-dong Kim |
Contact | ![]() |
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Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division (Industrial equipment) | Management Support Division (Industrial equipment) |
Rank | Vice President | Director |
Name | Ki-Nam Lee | Sung-gi park |
Contact | ![]() |
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Privacy Policy Ver 4.0
Type | Consignees | Consigned Tasks |
---|---|---|
Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
Product Support | Line Info Co., Ltd.; Seoheung Co., Ltd.; Secu One Co., Ltd.; ESIT Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Power Technology Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Samseong Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Samsung Visual Presenters Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; UB Teck Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd. (7 companies) | Energy Equipment Customer Support | |
STS Co., Ltd. | Semiconductor Equipment Customer Support | |
Win Tech Co., Ltd. | Defense Equipment Customer Support | |
Website Maintenance | Media4th One Co., Ltd. | Hanwha Techwin Website Maintenance |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division (Security Business Group) |
Management Support Division (Security Business Group) |
Rank | Vice President | Director |
Name | Woo-seok Kim | Ki-dong Kim |
Contact | ![]() |
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Privacy Policy Ver 3.0
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Human Resources | Human Resources |
Rank | Executive Director | Head of Department |
Name | Chun-ryeol Bae | Ho-myeong Ma |
Contact | ![]() |
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Privacy Policy Ver 2.0
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Human Resources | Human Resources |
Rank | Executive Director | Head of Department |
Name | Chun-ryeol Bae | Ho-myeong Ma |
Contact | ![]() |
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Privacy Policy Ver 1.0
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Human Resources | Human Resources |
Rank | Executive Director | Head of Department |
Name | Chun-ryeol Bae | Ho-myeong Ma |
Contact | ![]() |
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Unauthorized collection of email addresses is strictly prohibited.
Hanwha Techwin prohibits the unauthorized extraction of email address information posted on the website via email address collection programs or any other technical means. Be aware that any such violation may be punishable by law in accordance
with the Act on Promotion of Information and Communications Network Utilization and Information Protection.
Date of notice: July 21, 2003
Copyright infringement is strictly prohibited.
As a rule, information (text, graphic, audio, video, downloads, link, source code, etc.) posted on this website shall be limited to the services provided herein. Hanwha Techwin prohibits any unauthorized linking, copying, distributing, or transmitting of such information to third-party websites without prior consent. Any such activity shall be blocked without prior notice upon discovery. Be aware that any such violation may be punishable by law in accordance with relevant laws and regulations.
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