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    Cybersecurity

    Technology

    7 Concerns and 7 Solutions of Cybersecurity with Hanwha Techwin

    Key Concern 1
    Can hackers gain access to my network by contaminating my video surveillance devices?
    Solution

    Once hackers plant malicious codes in firmware, sensitive information (certifications, encryption key, encryption processing, video information, etc) can be leaked.

    Wisenet7 chipsets contain Hanwha Techwin’s own embedded security platform module, HTPM (Hanwha Trusted Platform Module). Critical information is saved in the Secure Storage of chipsets and processed through the Secure OS.

    Additionally, the Secure Boot feature verifies firmware during each step of the device boot, blocking the execution of malicious firmware once infected.

    Key Concern 2
    Is there a possibility of data leakage during communication between interconnected video surveillance devices(e.g. Camera-server)?
    Solution

    To achieve safe communication between interconnected security devices, one must use encryption to protect communication and all Devices should be cross-verified and authenticated.

    Without mutual authentication, hackers can employ the 'Man in the Middle' attack to eavesdrop or tamper with the data during encrypted communication.

    Hanwha Techwin supports mutual authentication of interconnected devices to prevent hacking during encrypted communication, securing sensitive information from leakage or damage. In 2018, it introduced its own ‘Root CA,’ inserting device authentication to each  product in the manufacturing stage. Even if one camera is hacked due to security vulnerabilities, the entire system can still be protected as the authentication is all different for each device. 

    Mutual authentication between devices enables secure communication, while authentication per device can defend the system against large-scale hacking.

    Key Concern 3
    Can a third party read or alter my video footage?
    Solution

    Video footage captured by all cameras is encrypted during the entire process of data transfer, storage and backup.

    Without encryption, personal video can be leaked or altered by others regardless of the user’s intention.

    Hanwha Techwin supports data encryption during video transfer or data storage on camera SD memory cards as well as ZIP encryption for data backup on PCs or other storage devices.

    Key Concern 4
    Can malicious software break into my security devices through firmware or open and run platform applications?
    Solution

    Devices compromised by malicious software can give a hacker the ability to run system actions, this will be true for compromised Open Platform apps too.

    Wisenet7 security verification checks for data integrity at boot up or after updates.

    An electronic signature is employed to secure open platform apps. Each app vendor is supplied with their own key to perform verification every time an app is installed.

    These measures can ensure the integrity of Open Platform apps and completely block malicious firmware or apps from operating.

    Malicious software will be rendered inoperable by the electronic signature which prevents compromised firmware or apps from running.

    Key Concern 5
    Can we trust the products that are claimed to meet manufacturer's own security standards?
    Solution

    Customers cannot fully rely on products to be secure against cyber threats if the manufacturer only uses its own security testing or standards for cybersecurity.

    Hanwha Techwin is officially certified for its overall security processes. Proven by the acquisition of the Cybersecurity Assurance Program from UL, and ‘Secure by Default’ certifications from globally recognized safety standard and certification organizations.

    By evaluating the objective level of product security and acquiring certifications from expert third parties, we build cybersecurity systems that customers can trust.

    Key Concern 6
    Do I have to configure the product on my own to make the product secure?
    Solution

    Cybersecurity as a term is frightening to most individuals for being highly technical and requiring in-depth knowledge. If their additional efforts are required to secure a device, it will not be done or not be done well. Hanwha Techwin's Wisenet 7 products are designed to work straight out of the box without any user intervention and still be useable without creating obstacles to function.

    Hanwha Techwin also provide documentation in the form of the Network Hardening Guide for those who wish to take the security configuration even further.

    Should you not have the time or the know-how to secure your devices, Hanwha Techwinhas introduced the Wisenet7 range of video security devices to offer robust security without user intervention /right out of the box.

    Key Concern 7
    What can I do in the case that I find a security vulnerability in the product?
    Solution

    In the event of a security vulnerability in video surveillance devices, it is critical to quickly analyze the causes and take countermeasures.

    Hanwha Techwinis operating S-CERT department, a team dedicated to address possible security vulnerabilities and minimize customer inconvenience.

    If you suspect security vulnerability, report it to S-CERT (secure.cctv@hanwha.com) with detailed information including product information, symptoms, and step-by-step instructions on how to reproduce the symptoms.

    In the event of a security vulnerability, S-CERT resolves the issue as soon as possible and posts the security vulnerability report on the website.

    Regular security tests and penetration testing by specialized agencies are conducted to find security vulnerabilities and remove the risks of exposing customers’ sensitive information.

    Hanwha Techwin ‘s cybersecurity team S-CERT has established a process of building secure products from the product design stage and reacts promptly in the event of a security vulnerability.

    Company Policy

    General Information

    Thank you for visiting the Hanwha Techwin website.

    Hanwha Techwin is committed to providing our customers with a variety of information through the Internet. You are free to use all information available on our website for personal use and even save data to your personal computer. However, such information may not be linked to any website other than the Hanwha Techwin website. Legal restrictions on the use of the Hanwha Techwin website are prescribed herein.

    The Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") website (hereinafter "Website") contains trade secrets (hereinafter "Confidential Information") of Hanwha Techwin including intangible assets and other important information.

    Hanwha Techwin has invested time, effort, and funds toward the acquisition of Confidential Information. Confidential Information includes copyrights, trademarks, and descriptions of technical content and is expressed in various forms such as text, graphics, audio, video, links, and source code.

    Hanwha Techwin retains all rights to such Confidential Information. All forms of Confidential Information are only intended for and provided to Hanwha Techwin customers.

    However, Hanwha Techwin does not grant a license to customers for the use of Confidential Information. (Although Confidential Information may be used for personal use, they may not be linked to another website, and any commercial use is strictly prohibited.) Customers may not in any case use the assets and resources of Hanwha Techwin for any purpose other than personal use.

    Hanwha Techwin does not guarantee the accuracy, completeness, or reliability of any information or materials contained on its servers other than those on the Website or Confidential Information. Thus, we urge customers not to rely solely on such information or materials unless otherwise guaranteed in writing by Hanwha Techwin. Furthermore, do not use such information or materials as a source for securities trading.

    Policy on Personal Information Protection on the Internet

    Hanwha Techwin has invested time, effort, and funds toward the acquisition of Confidential Information. Confidential Information includes copyrights, trademarks, and descriptions of technical content and is expressed in various forms such as text, graphics, audio, video, links, and source code.

    Hanwha Techwin retains all rights to such Confidential Information. All forms of Confidential Information are only intended for and provided to Hanwha Techwin customers.

    However, Hanwha Techwin does not grant a license to customers for the use of Confidential Information. (Although Confidential Information may be used for personal use, they may not be linked to another website, and any commercial use is strictly prohibited.) Customers may not in any case use the assets and resources of Hanwha Techwin for any purpose other than personal use.

    Privacy Policy

    Previous Privacy Policy

    Privacy Policy Ver 8.0


    Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC. Personal Information Protection Act, and other relevant laws and regulations.

    Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.

    Hanwha Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Use, Provision, and Sharing of Personal Information
    Article 5: Consignment of Personal Information Handling
    Article 6: Retention, Usage Period, and Destruction of Personal Information
    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 8: Privacy Officers
    Article 9: Security Measures for the Protection of Personal Information A
    rticle 10: Installation and Operation of Automatic Personal Information Collection Devices
    Article 11: Notices for Changes in the Privacy Policy

    Article 1: General Provisions

    ① Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    ② Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior and Safety. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.

    Article 2: Types and Methods of Personal Information Collected

    ① Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.

    Collected personal information item
    Service Name Collected personal information item
    DDNS Service Required information ID, password, name, email address, address, country, IP address
    Optional information Company name, phone number, fax number
    4CUST Service Required information Name, Company name / department, email address, IP address
    Optional information Mobile phone number, Company address, birthdate, job title, position, company phone number, fax number
    CRM Service Required information Name, phone number, email address, partner type, IP address
    Wisenet SSM License Service Required information Name, email address, country, customer type, company name, job title, phone number, category, product, IP address
    Customer Support Service Required information Name, phone number, email address, country, address, model name, IP address
    Newsletter / New Product Notifications Registration Required information Email address, product category
    STEP(Partner Registration) Service Required information ID, password, name, email address, phone number, IP address
    Optional information Company, position
    SRM(e-bidding System) Service Required information Name, email address, password, company information, IP address
    Optional information Phone number, fax number, Mobile phone number
    SmartCam Web viewer Required information Name, ID, password, email address
    Optional information -


    ② Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.

    ③ In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.

    Article 3: Purpose of Collection and Use of Personal Information

    ① To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.

    ② However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    ① Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.

    1. If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    2. If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.

    ② In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    1. Execution of contract regarding provision of service.
    2. If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
    3. If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.

    Article 5: Consignment of Personal Information Handling

    ① Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
    1. Consignment of Tasks and Consignees

    Consignment of Tasks and Consignees
    Type Consignees Consigned Tasks
    Customer Support Center Sammi Systech Co., Ltd. Customer Support Reception and Guidance
    Product Support Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd.; Kyungan information technology Co., Ltd.; VEGA system Co., Ltd. (27 companies) Video Surveillance Equipment Customer Support
    Website Maintenance Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd. Hanwha Techwin Website Maintenance
    Maintenance of servers and other infrastructure for Smartcam devices BESPIN GLOBAL Entrusted with the operation of related infrastructure including Smartcam servers



    ② Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.

    ③ Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.

    Article 6: Retention, Usage Period, and Destruction of Personal Information

    ① Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.

    ② However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Act on the Consumer Protection in Electronic Commerce, etc. Protection of Communications Secrets Act, etc.).
    1. Website sign-up and management: Until withdrawal
    However, information shall be retained until fulfillment of duty for the following reasons:
    A. Until the end of an investigation for violations in accordance with relevant laws and regulations.
    B. Until the settlement of remaining debts with respect to Website usage.

    2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
    However, information shall be retained until fulfillment of duty for the following reasons:
    A. Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
    1) Records of displays and advertisements: 6 months
    2) Records of contract cancellations, payments, and provision of goods: 5 years
    3) Records of consumer complaints or disputes: 3 years
    4) Records of Personal Information collected through Techwin's website, call-center or service center for the purpose of customer service will be kept for 3 years.
    5) Records of Personal Information collected through customer survey or feedback will be kept for 3 years.

    B. Archiving of communications evidence in accordance with Article 41 of the Enforcement Decree of the Protection of Communications Secrets Act.
    1) Computer communications, Internet log data, and connection tracking data: 3 months

    ③ Destruction Procedures and Methods
    1. Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
    2. Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
    3. Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.

    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    ① With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.

    ▶ Personal information inspection requests

    Personal information inspection requests
    Department Business Planning Team
    Manager Ja Chun Koo, Director
    Contact , privacy.htw@hanwha.com


    ② A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
    ③ If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    ④ Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
    ⑤ To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
    ⑥ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    ⑦ Personal Information of Minors
    1. As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
    2. If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 8: Privacy Officers

    ① To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.

    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Management Support Division Management Support Division
    Rank Vice President Director
    Name In Kwon Ja Chun Koo
    Contact
    Email privacy.htw@hanwha.com privacy.htw@hanwha.com


    ② For consultation or to report privacy violations, please contact the following organizations:
    1.Privacy Complaint Center (www.118privacy.kisa.or.kr - 118)
    2.Supreme Prosecutors' Office - Cyber Criminale Investigation Section (www.spo.go.kr - 1301)
    3. Korean National Police Agency - Cyber Bureau (cyberbureau.police.www.ctrc.go.kr - 182)

    Article 9: Security Measures for the Protection of Personal Information

    Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    ① Hanwha Techwin encrypts important personal information to be stored and managed.
    ② Anti-hacking measures
    1. Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    2. Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    3. A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
    ③ Minimization and training of personnel
    1. Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    2. Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
    3. Computer data storage rooms are set as special protection areas to strictly control access.
    ④ Privacy protection task force
    1. Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 10: Installation and Operation of Automatic Personal Information Collection Devices

    ① Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
    1. Purpose
    Hanwha Techwin use cookies to track visitors’ visit information, track, analyze and store visitors, and we can improve our website structure and content, or use them for marketing. Cookies utilize safely converted information, Hanwha Techwin cannot personally identify you from cookie information.

    ② Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
    1. Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option.

    Article 11: Notices for Changes in the Privacy Policy

    This privacy policy is effective as of November 20, 2018.

    Privacy Policy Ver 7.0


    Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, ETC. Personal Information Protection Act, and other relevant laws and regulations.

    Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.

    Hanwha Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Use, Provision, and Sharing of Personal Information
    Article 5: Consignment of Personal Information Handling
    Article 6: Retention, Usage Period, and Destruction of Personal Information
    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 8: Privacy Officers
    Article 9: Security Measures for the Protection of Personal Information A
    rticle 10: Installation and Operation of Automatic Personal Information Collection Devices
    Article 11: Notices for Changes in the Privacy Policy

    Article 1: General Provisions

    ① Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    ② Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior and Safety. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.

    Article 2: Types and Methods of Personal Information Collected

    ① Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.

    Collected personal information item
    Service Name Collected personal information item
    DDNS Service Required information ID, password, name, email address, address, country, IP address
    Optional information Company name, phone number, fax number
    4CUST Service Required information Name, Company name / department, email address, IP address
    Optional information Mobile phone number, Company address, birthdate, job title, position, company phone number, fax number
    CRM Service Required information Name, phone number, email address, partner type, IP address
    Wisenet SSM License Service Required information Name, email address, country, customer type, company name, job title, phone number, category, product, IP address
    Customer Support Service Required information Name, phone number, email address, country, address, model name, IP address
    Newsletter / New Product Notifications Registration Required information Email address, product category
    STEP(Partner Registration) Service Required information ID, password, name, email address, phone number, IP address
    Optional information Company, position
    SRM(e-bidding System) Service Required information Name, email address, password, company information, IP address
    Optional information Phone number, fax number, Mobile phone number


    ② Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.

    ③ In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.

    Article 3: Purpose of Collection and Use of Personal Information

    ① To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.

    ② However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    ① Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.

    1. If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    2. If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.

    ② In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    1. Execution of contract regarding provision of service.
    2. If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
    3. If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.

    Article 5: Consignment of Personal Information Handling

    ① Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
    1. Consignment of Tasks and Consignees

    Consignment of Tasks and Consignees
    Type Consignees Consigned Tasks
    Customer Support Center Sammi Systech Co., Ltd. Customer Support Reception and Guidance
    Product Support Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd. (27 companies) Video Surveillance Equipment Customer Support
    Website Maintenance Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd. Hanwha Techwin Website Maintenance



    ② Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.

    ③ Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.

    Article 6: Retention, Usage Period, and Destruction of Personal Information

    ① Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.

    ② However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Act on the Consumer Protection in Electronic Commerce, etc. Protection of Communications Secrets Act, etc.).
    1. Website sign-up and management: Until withdrawal
    However, information shall be retained until fulfillment of duty for the following reasons:
    A. Until the end of an investigation for violations in accordance with relevant laws and regulations.
    B. Until the settlement of remaining debts with respect to Website usage.

    2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
    However, information shall be retained until fulfillment of duty for the following reasons:
    A. Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
    1) Records of displays and advertisements: 6 months
    2) Records of contract cancellations, payments, and provision of goods: 5 years
    3) Records of consumer complaints or disputes: 3 years

    B. Archiving of communications evidence in accordance with Article 41 of the Enforcement Decree of the Protection of Communications Secrets Act.
    1) Computer communications, Internet log data, and connection tracking data: 3 months

    ③ Destruction Procedures and Methods
    1. Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
    2. Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
    3. Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.

    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    ① With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.

    ▶ Personal information inspection requests

    Personal information inspection requests
    Department Business Planning Team
    Manager Ja Chun Koo, Director
    Contact , privacy.htw@hanwha.com


    ② A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
    ③ If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    ④ Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
    ⑤ To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
    ⑥ With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    ⑦ Personal Information of Minors
    1. As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
    2. If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 8: Privacy Officers

    ① To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.

    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Management Support Division Management Support Division
    Rank Vice President Director
    Name In Kwon Ja Chun Koo
    Contact
    Email privacy.htw@hanwha.com privacy.htw@hanwha.com


    ② For consultation or to report privacy violations, please contact the following organizations:
    1.Privacy Complaint Center (www.118privacy.kisa.or.kr - 118)
    2.Supreme Prosecutors' Office - Cyber Criminale Investigation Section (www.spo.go.kr - 1301)
    3. Korean National Police Agency - Cyber Bureau (cyberbureau.police.www.ctrc.go.kr - 182)

    Article 9: Security Measures for the Protection of Personal Information

    Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    ① Hanwha Techwin encrypts important personal information to be stored and managed.
    ② Anti-hacking measures
    1. Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    2. Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    3. A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
    ③ Minimization and training of personnel
    1. Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    2. Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
    3. Computer data storage rooms are set as special protection areas to strictly control access.
    ④ Privacy protection task force
    1. Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 10: Installation and Operation of Automatic Personal Information Collection Devices

    ① Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
    1. Purpose
    Hanwha Techwin use cookies to track visitors’ visit information, track, analyze and store visitors, and we can improve our website structure and content, or use them for marketing. Cookies utilize safely converted information, Hanwha Techwin cannot personally identify you from cookie information.

    ② Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
    1. Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option.

    Article 11: Notices for Changes in the Privacy Policy

    This privacy policy is effective as of November 20, 2018.

    Privacy Policy Ver 6.0


    Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.

    Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.

    If the Privacy Policy is amended for any reason, Hanwha Techwin shall publish such information on the company website (www.hanwhatechwin.co.kr) or notify customers via individual notices.

    Hanwha Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Use, Provision, and Sharing of Personal Information
    Article 5: Consignment of Personal Information Handling
    Article 6: Retention, Usage Period, and Destruction of Personal Information
    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 8: Privacy Officers
    Article 9: Security Measures for the Protection of Personal Information
    Article 10: Installation and Operation of Automatic Personal Information Collection Devices
    Article 11: Notices for Changes in the Privacy Policy


    Article 1: General Provisions

    1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    2) Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.


    Article 2: Types and Methods of Personal Information Collected

    1) Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes. Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc. Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc. 2) Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user. 3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.

    Article 3: Purpose of Collection and Use of Personal Information

    1) To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.

    2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    1) Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.

    - If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    - If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.

    2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    - Execution of contract regarding provision of service.
    - If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposes in accordance with the procedures and methods prescribed by law.
    - If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.

    Article 5: Consignment of Personal Information Handling

    1) Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
    ① Consignment of Tasks and Consignees

    Consignment of Tasks and Consignees
    Type Consignees Consigned Tasks
    Customer Support Center Sammi Systech Co., Ltd Customer Support Reception and Guidance
    Product Support Seoheung Co., Ltd.; Secu One Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Nawoo Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Hanwha Visual Presenters Co., Ltd.; Hanwha SDP Co., Ltd.; IDIS Co., Ltd.; Namoo Network Co., Ltd. (29 companies) Video Surveillance Equipment Customer Support
    Website Maintenance Media4th One Co., Ltd. Hanwha Techwin Website Maintenance


    2) Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.

    3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.

    Article 6: Retention, Usage Period, and Destruction of Personal Information

    1) Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.

    2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
    1. Website sign-up and management: Until withdrawal
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Until the end of an investigation for violations in accordance with relevant laws and regulations.
    ② Until the settlement of remaining debts with respect to Website usage.

    2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
    - Records of displays and advertisements: 6 months
    - Records of contract cancellations, payments, and provision of goods: 5 years
    - Records of consumer complaints or disputes: 3 years

    ② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
    - Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
    - Computer communications, Internet log data, and connection tracking data: 3 months

    ③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires


    3) Destruction Procedures and Methods
    - Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
    - Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
    - Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.

    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.

    ▶ Personal information inspection requests
    - Department: Management Support Division (Security Business Group)
    - Manager: Ki-dong Kim Director
    - Contact:,

    2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).

    3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.

    4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.

    5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.

    6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.

    7) Personal Information of Minors - As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
    - If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 8: Privacy Officers

    1) To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.

    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Management Support Division (Security Business Group) Management Support Division (Security Business Group)
    Rank Vice President Director
    Name Woo-seok Kim Ki-dong Kim
    Contact
    Email

    2) For consultation or to report privacy violations, please contact the following organizations:
    - Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
    - Privacy Complaint Center (www.118.or.kr - 118)
    - Personal Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)
    - Internet Crime Investigation Center of the Supreme Prosecutors' Office (icic.sppo.go.kr/02-3480-3600)
    - Cyber Terror Response Center of the National Police Agency (www.ctrc.go.kr/02-392-0330)

    Article 9: Security Measures for the Protection of Personal Information

    Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    1) Hanwha Techwin encrypts important personal information to be stored and managed.

    2) Anti-hacking measures - Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    - Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    - A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.

    3) Minimization and training of personnel - Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    - Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
    - Computer data storage rooms are set as special protection areas to strictly control access.

    4) Privacy protection task force - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 10: Installation and Operation of Automatic Personal Information Collection Devices

    1) Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
    • Purpose
    Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
    • Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].

    Article 11: Notices for Changes in the Privacy Policy

    1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Hanwha Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
    Hanwha Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
    2) Previous Privacy Policies can be found below.

    Applied June. 30, 2016 - July. 25, 2017

    Effective date: July. 26, 2017

    Privacy Policy Ver 5.0


    Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.

    Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.

    If the Privacy Policy is amended for any reason, Hanwha Techwin shall publish such information on the company website (www.hanwhatechwin.co.kr) or notify customers via individual notices.

    Hanwha Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Use, Provision, and Sharing of Personal Information
    Article 5: Consignment of Personal Information Handling
    Article 6: Retention, Usage Period, and Destruction of Personal Information
    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 8: Privacy Officers
    Article 9: Security Measures for the Protection of Personal Information
    Article 10: Installation and Operation of Automatic Personal Information Collection Devices
    Article 11: Notices for Changes in the Privacy Policy


    Article 1: General Provisions

    1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    2) Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.


    Article 2: Types and Methods of Personal Information Collected

    1) Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes. Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc. Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc. 2) Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user. 3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.


    Article 3: Purpose of Collection and Use of Personal Information

    1) To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.

    2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.


    Article 4: Use, Provision, and Sharing of Personal Information

    1) Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.

    - If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    - If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.

    2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    - Execution of contract regarding provision of service.
    - If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
    - If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.


    Article 5: Consignment of Personal Information Handling

    1) Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
    ① Consignment of Tasks and Consignees

    Consignment of Tasks and Consignees
    Type Consignees Consigned Tasks
    Customer Support Center Sammi Systech Co., Ltd Customer Support Reception and Guidance
    Product Support Seoheung Co., Ltd.; Secu One Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Nawoo Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Hanwha Visual Presenters Co., Ltd.; Hanwha SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) Video Surveillance Equipment Customer Support
    Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd.; KS Technology Co., Ltd. (7 companies) Energy Equipment Customer Support
    STS Co., Ltd.; Dongin HT Co., Ltd.; Korea ENG Co., Ltd.; Hangyel ENG Co., Ltd.; Instech Co., Ltd.; SME Korea Co., Ltd.; Shinjin Tech Co., Ltd. (7 companies) Semiconductor Equipment Customer Support
    Win Tech Co., Ltd Defense Equipment Customer Support
    Website Maintenance Media4th One Co., Ltd. Hanwha Techwin Website Maintenance


    2) Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
    3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.


    Article 6: Retention, Usage Period, and Destruction of Personal Information

    1) Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
    2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
    1. Website sign-up and management: Until withdrawal
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Until the end of an investigation for violations in accordance with relevant laws and regulations.
    ② Until the settlement of remaining debts with respect to Website usage.

    2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
    - Records of displays and advertisements: 6 months
    - Records of contract cancellations, payments, and provision of goods: 5 years
    - Records of consumer complaints or disputes: 3 years

    ② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
    - Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
    - Computer communications, Internet log data, and connection tracking data: 3 months

    ③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires


    3) Destruction Procedures and Methods
    - Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
    - Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
    - Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.


    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.

    ▶ Personal information inspection requests

    Personal information inspection requests
    Contact person
    AerospaceㆍDefense Division - Contact PersonManager: Ho myoung Ma, Director
    - Contact: ,
    Security Division - Contact Person: Ki-dong Kim, Director
    - Contact: ,
    Industrial equipment Division - Contact Person: Sung-Ki Park, Director
    - Contact: ,


    2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
    3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
    5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
    6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    7) Personal Information of Minors - As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
    - If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.


    Article 8: Privacy Officers

    1) To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.

    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Management Support Division (AerospaceㆍDefense) Management Support Division (AerospaceㆍDefense)
    Rank Executive Vice President Director
    Name Hong-gun Lee Ho-myoung Ma
    Contact

    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Management Support Division (Security) Management Support Division (Security)
    Rank Vice President Director
    Name Woo-seok Kim Ki-dong Kim
    Contact

    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Management Support Division (Industrial equipment) Management Support Division (Industrial equipment)
    Rank Vice President Director
    Name Ki-Nam Lee Sung-gi park
    Contact

    2) For consultation or to report privacy violations, please contact the following organizations:
    - Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
    - Privacy Complaint Center (www.118.or.kr - 118)
    - Personal Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-580-0533~4)
    - Internet Crime Investigation Center of the Supreme Prosecutors' Office (icic.sppo.go.kr/02-3480-3600)
    - Cyber Terror Response Center of the National Police Agency (www.ctrc.go.kr/02-392-0330)


    Article 9: Security Measures for the Protection of Personal Information

    Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    1) Hanwha Techwin encrypts important personal information to be stored and managed.
    2) Anti-hacking measures - Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    - Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    - A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
    3) Minimization and training of personnel - Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    - Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
    - Computer data storage rooms are set as special protection areas to strictly control access.
    4) Privacy protection task force - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.


    Article 10: Installation and Operation of Automatic Personal Information Collection Devices

    1) Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
    • Purpose
    Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
    • Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].


    Article 11: Notices for Changes in the Privacy Policy

    1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Hanwha Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
    Hanwha Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
    2) Previous Privacy Policies can be found below.

    Applied Sep. 26, 2014 - June. 29, 2016

    Effective date: June. 30, 2016

    Privacy Policy Ver 4.0


    Hanwha Techwin Co., Ltd. (hereinafter "Hanwha Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.

    Hanwha Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.

    If the Privacy Policy is amended for any reason, Hanwha Techwin shall publish such information on the company website (www.hanwhatechwin.co.kr) or notify customers via individual notices.

    Hanwha Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Use, Provision, and Sharing of Personal Information
    Article 5: Consignment of Personal Information Handling
    Article 6: Retention, Usage Period, and Destruction of Personal Information
    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 8: Privacy Officers
    Article 9: Security Measures for the Protection of Personal Information
    Article 10: Installation and Operation of Automatic Personal Information Collection Devices
    Article 11: Notices for Changes in the Privacy Policy


    Article 1: General Provisions

    1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    2) Hanwha Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Hanwha Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.

    Article 2: Types and Methods of Personal Information Collected

    1) Hanwha Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes. Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc. Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc. 2) Hanwha Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user. 3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service. - Service usage records, IP address, access logs, MAC address, etc.

    Article 3: Purpose of Collection and Use of Personal Information

    1) To provide satisfactory services, Hanwha Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
    2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    1) Except in cases where applicable by law or via customer consent, Hanwha Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.

    - If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Hanwha Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    - If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.

    2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    - Execution of contract regarding provision of service.
    - If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
    - If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.

    Article 5: Consignment of Personal Information Handling

    1) Hanwha Techwin consigns and operates personal information handling as follows to ensure effective processing:
    ① Consignment of Tasks and Consignees


    Consignment of Tasks and Consignees
    Type Consignees Consigned Tasks
    Customer Support Center Sammi Systech Co., Ltd. Customer Support Reception and Guidance
    Product Support Line Info Co., Ltd.; Seoheung Co., Ltd.; Secu One Co., Ltd.; ESIT Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Power Technology Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Samseong Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Samsung Visual Presenters Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) Video Surveillance Equipment Customer Support
    Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; UB Teck Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd. (7 companies) Energy Equipment Customer Support
    STS Co., Ltd. Semiconductor Equipment Customer Support
    Win Tech Co., Ltd. Defense Equipment Customer Support
    Website Maintenance Media4th One Co., Ltd. Hanwha Techwin Website Maintenance


    2) Hanwha Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
    3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.

    Article 6: Retention, Usage Period, and Destruction of Personal Information

    1) Hanwha Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
    2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
    1. Website sign-up and management: Until withdrawal
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Until the end of an investigation for violations in accordance with relevant laws and regulations.
    ② Until the settlement of remaining debts with respect to Website usage.

    2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
    - Records of displays and advertisements: 6 months
    - Records of contract cancellations, payments, and provision of goods: 5 years
    - Records of consumer complaints or disputes: 3 years

    ② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
    - Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
    - Computer communications, Internet log data, and connection tracking data: 3 months

    ③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires


    3) Destruction Procedures and Methods
    - Hanwha Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
    - Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
    - Hanwha Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.

    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
    ▶ Personal information inspection requests
    - Department: Management Support Division (Security Business Group)
    - Manager: Ki-dong Kim Director
    - Contact: +82-70-7147-7117, kidong1.kim@hanwha.com
    2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
    3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
    5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
    6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    7) Personal Information of Minors - As a rule, Hanwha Techwin does not collect the personal information of customers whom are minors.
    - If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 8: Privacy Officers

    1) To protect the personal information of customers and handle complaints and inquiries related to such information, Hanwha Techwin has designated the following Privacy Officers.


    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Management Support Division
    (Security Business Group)    		 Management Support Division
    (Security Business Group)
    Rank Vice President Director
    Name Woo-seok Kim Ki-dong Kim
    Contact
    Email


    2) For consultation or to report privacy violations, please contact the following organizations:
    - Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
    - Privacy Complaint Center (www.118.or.kr - 118)
    - Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
    - Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
    - Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)

    Article 9: Security Measures for the Protection of Personal Information

    Hanwha Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    1) Hanwha Techwin encrypts important personal information to be stored and managed.
    2) Anti-hacking measures - Hanwha Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    - Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    - A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
    3) Minimization and training of personnel - Hanwha Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    - Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
    - Computer data storage rooms are set as special protection areas to strictly control access.
    4) Privacy protection task force - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Hanwha Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 10: Installation and Operation of Automatic Personal Information Collection Devices

    1) Hanwha Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Hanwha Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Hanwha Techwin uses HTTP cookies for the following purposes:
    • Purpose
    Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
    • Example of rejecting an HTTP cookie (Internet Explorer) Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].

    Article 11: Notices for Changes in the Privacy Policy

    1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Hanwha Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
    Hanwha Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
    2) Previous Privacy Policies can be found below.

    Applied Jan. 21, 2014 - Sep. 25, 2014

    Effective date: Sep. 26, 2014

    Privacy Policy Ver 3.0


    Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.

    Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.

    If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.

    Samsung Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Use, Provision, and Sharing of Personal Information
    Article 5: Consignment of Personal Information Handling
    Article 6: Retention, Usage Period, and Destruction of Personal Information
    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 8: Privacy Officers
    Article 9: Security Measures for the Protection of Personal Information
    Article 10: Installation and Operation of Automatic Personal Information Collection Devices
    Article 11: Notices for Changes in the Privacy Policy


    Article 1: General Provisions

    1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.


    Article 2: Types and Methods of Personal Information Collected

    1) Samsung Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
    Required information: Name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, etc.
    Optional information: Company name, company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc.

    2) Samsung Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.

    3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service.
    - Service usage records, IP address, access logs, MAC address, etc.

    Article 3: Purpose of Collection and Use of Personal Information

    1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
    2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.

    - If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    - If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.

    2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    - Execution of contract regarding provision of service.
    - If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
    - If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.


    Article 5: Consignment of Personal Information Handling
    1) Samsung Techwin consigns and operates personal information handling as follows to ensure effective processing:
    ① Telephone Customer Service Operations
    - Consignee: Sammi Systech Co., Ltd.
    - Consigned Tasks: Customer support requests received through the Website and other guidance.

    2) Samsung Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
    3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.

    Article 6: Retention, Usage Period, and Destruction of Personal Information

    1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
    2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
    1. Website sign-up and management: Until withdrawal
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Until the end of an investigation for violations in accordance with relevant laws and regulations.
    ② Until the settlement of remaining debts with respect to Website usage.

    2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
    - Records of displays and advertisements: 6 months
    - Records of contract cancellations, payments, and provision of goods: 5 years
    - Records of consumer complaints or disputes: 3 years

    ② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
    - Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
    - Computer communications, Internet log data, and connection tracking data: 3 months

    ③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires

    3) Destruction Procedures and Methods
    - Samsung Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
    - Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
    - Samsung Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.


    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
    ▶ Personal information inspection requests
    - Department: Human Resources (Security Group)
    Manager: Ho-myeong Ma
    Contact: ,

    2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
    3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
    5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
    6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    7) Personal Information of Minors
    - As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
    - If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 8: Privacy Officers

    1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following Privacy Officers.


    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Human Resources Human Resources
    Rank Executive Director Head of Department
    Name Chun-ryeol Bae Ho-myeong Ma
    Contact
    Email


    2) For consultation or to report privacy violations, please contact the following organizations:
    - Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
    - Privacy Complaint Center (www.118.or.kr - 118)
    - Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
    - Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
    - Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)


    Article 9: Security Measures for the Protection of Personal Information

    Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    1) Samsung Techwin encrypts important personal information to be stored and managed.
    2) Anti-hacking measures
    - Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    - Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    - A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.

    3) Minimization and training of personnel
    - Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    - Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
    - Computer data storage rooms are set as special protection areas to strictly control access.
    4) Privacy protection task force
    - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 10: Installation and Operation of Automatic Personal Information Collection Devices

    1) Samsung Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Samsung Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Samsung Techwin uses HTTP cookies for the following purposes:
    • Purpose
    Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits. 2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
    • Example of rejecting an HTTP cookie (Internet Explorer)
    Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].

    Article 11: Notices for Changes in the Privacy Policy

    1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
    Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.
    2) Previous Privacy Policies can be found below.

    Effective date: Jan. 21, 2014

    Privacy Policy Ver 2.0


    Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on Promotion of Information and Communication Network Utilization and Information Protection, Act on the Protection of Personal Information, and other relevant laws and regulations.

    Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.

    If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.

    Samsung Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Use, Provision, and Sharing of Personal Information
    Article 5: Consignment of Personal Information Handling
    Article 6: Retention, Usage Period, and Destruction of Personal Information
    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 8: Privacy Officers
    Article 9: Security Measures for the Protection of Personal Information
    Article 10: Installation and Operation of Automatic Personal Information Collection Devices
    Article 11: Notices for Changes in the Privacy Policy


    Article 1: General Provisions

    1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.

    Article 2: Types and Methods of Personal Information Collected

    1) Samsung Techwin provides a variety of convenient services to customers and collects the following personal information from related websites for identification purposes.
    Required information: ID, password, password hint/answer, name, phone number, address, email address, company name, company telephone number, gender, occupation, country/region, i-PIN number, company size, industry, newsletter consent, etc.
    Optional information: Company address, company fax number, company website URL, hobbies, interests, date of birth, company department, job title, product serial number, project information, interested content, etc.

    2) Samsung Techwin collects the above personal information in a manner in which customers directly complete online forms. However, the types of collected information prescribed under Paragraph 1 may vary depending on the purpose and type of service. Terms and conditions or an agreement for the collection of personal information shall be presented by individual service to which a user may choose to agree or disagree. Personal information shall only be collected upon agreement by the user.

    3) In addition to those in Paragraphs 1 and 2, the following personal information may automatically generated and collected during use of service.
    - Service usage records, IP address, access logs, MAC address, etc.

    Article 3: Purpose of Collection and Use of Personal Information

    1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the purposes of answering questions and retaining responses, managing memberships, providing content, transmitting advertising information, and other marketing activities.
    2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.

    - If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    - If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.

    2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    - Execution of contract regarding provision of service.
    - If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
    - If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.

    Article 5: Consignment of Personal Information Handling
    1) Samsung Techwin consigns and operates personal information handling as follows to ensure effective processing:
    ① Telephone Customer Service Operations
    - Consignee: Sammi Systech Co., Ltd.
    - Consigned Tasks: Customer support requests received through the Website and other guidance.

    2) Samsung Techwin clarifies responsibilities (restrictions on handling personal information exceeding the scope originally agreed upon; technical and administrative safeguards; restrictions on reconsignment; management and supervision of consignees; compensation for damages; etc.) when consigning personal information and supervises the consignees to ensure that such information is processed safely.
    3) Any changes in consignees or consigned tasks shall be disclosed without delay via this Privacy Policy.

    Article 6: Retention, Usage Period, and Destruction of Personal Information

    1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
    2) However, such information shall be retained for a certain period of time if required by relevant laws and regulations or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, Protection of Communications Secrets Act, etc.).
    1. Website sign-up and management: Until withdrawal
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Until the end of an investigation for violations in accordance with relevant laws and regulations.
    ② Until the settlement of remaining debts with respect to Website usage.

    2. Provision of goods or services: Until the provision of goods or services are completed or fees are settled.
    However, information shall be retained until fulfillment of duty for the following reasons:
    ① Recording of transactions in accordance with the Uniform Electronic Transactions Act such as displays, advertisements, agreements and implementations thereof, etc.
    - Records of displays and advertisements: 6 months
    - Records of contract cancellations, payments, and provision of goods: 5 years
    - Records of consumer complaints or disputes: 3 years

    ② Archiving of communications evidence in accordance with Article 41 of the Protection of Communications Secrets Act.
    - Date/time of subscriber telecommunications, start and end time, other party's subscriber number, frequency of use, and location data of the originating station: 1 year
    - Computer communications, Internet log data, and connection tracking data: 3 months

    ③ Retention of personally identifiable information (PII) in accordance with Article 29 of the Enforcement Decree of the Act on Promotion of Information and Communications Network Utilization and Information Protection: 6 months after information posted on the bulletin board expires


    3) Destruction Procedures and Methods
    - Samsung Techwin shall destroy without delay the personal information of customers when the retention period has lapsed, objectives have been achieved, or the information is no longer required for any other reason.
    - Despite the above reasons, if personal information needs to be retained in accordance with relevant laws or regulations, the information shall be moved to a separate database (DB) or storage area.
    - Samsung Techwin shall destroy personal information recorded or stored in electronic files in a manner in which restoration or recovery is impossible. Information recorded or stored on paper shall be shredded or incinerated.

    Article 7: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
    ▶ Personal information inspection requests
    - Department: Human Resources (HR Support Group)
    Manager: Seong-min Kim
    Contact: 070-7147-7125, smin22.kim@samsung.com
    2) A customer may exercise the rights prescribed under Paragraph 1 by proxy via a legal representative or delegate. In such cases, the customer must submit a power of attorney in accordance with the Personal Information Protection Act (Enforcement Rules, Annex Form No. 11).
    3) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    4) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the legal period of retention and use. In addition, such information shall be prohibited from inspection or use for any other purpose.
    5) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination and be punishable by law.
    6) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    7) Personal Information of Minors
    - As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
    - If the personal information of minors is collected due to unavoidable reasons in the execution of product-related services, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 8: Privacy Officers

    1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following Privacy Officers.


    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Human Resources Human Resources
    Rank Executive Director Head of Department
    Name Chun-ryeol Bae Ho-myeong Ma
    Contact
    Email


    2) For consultation or to report privacy violations, please contact the following organizations:
    - Personal Information Dispute Mediation Committee (www.1336.or.kr - 1336)
    - Privacy Complaint Center (www.118.or.kr - 118)
    - Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
    - Supreme Prosecutors' Office - Internet Crime Investigation Center (icic.sppo.go.kr - 02-3480-3600)
    - Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)

    Article 9: Security Measures for the Protection of Personal Information

    Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    1) Samsung Techwin encrypts important personal information to be stored and managed.
    2) Anti-hacking measures
    - Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    - Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    - A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.

    3) Minimization and training of personnel
    - Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    - Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company. - Computer data storage rooms are set as special protection areas to strictly control access.
    4) Privacy protection task force
    - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 10: Installation and Operation of Automatic Personal Information Collection Devices

    1) Samsung Techwin manages HTTP cookies for storing and retrieving user information. An HTTP cookie is a small file sent from Samsung Techwin's servers to a user's web browser and stored on the respective customer's computer hard disk drive. Samsung Techwin uses HTTP cookies for the following purposes:
    • Purpose
    Analyzing frequency of access and times of visit of members and non-members; identifying and tracking user preferences and interests; and providing targeted marketing and personalized services by identifying the number of visits.
    2) Customers have a choice in whether to install cookies. By setting the options in a web browser, customers have the option to accept all cookies, confirm each time a cookie is stored, or refuse all cookies. However, customers may have difficulty with the provision of services if cookies are rejected.
    • Example of rejecting an HTTP cookie (Internet Explorer)
    Click the [Advanced] button under [Tools > Internet Options > Privacy] and set the option to [Block All Cookies].

    Article 11: Notices for Changes in the Privacy Policy

    1) This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
    Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period. 2) Previous Privacy Policies can be found below.

    - Applied Sep. 30, 2011 - Oct. 31, 2012
    Effective date: Dec. 1, 2012

    Privacy Policy Ver 1.0


    Samsung Techwin Co., Ltd. (hereinafter "Samsung Techwin") values the privacy of our customers and has established the Privacy Policy in compliance with the Act on the Protection of Personal Information and other relevant laws and regulations.
    Samsung Techwin's Privacy Policy may change according to changes in the enactment of laws, amendments, changes in government policies, or the company's internal policies.
    If the Privacy Policy is amended for any reason, Samsung Techwin shall publish such information on the company website (www.samsungtechwin.co.kr) or notify customers via individual notices.

    Samsung Techwin's Privacy Policy contains the following information:

    Article 1: General Provisions
    Article 2: Types and Methods of Personal Information Collected
    Article 3: Purpose of Collection and Use of Personal Information
    Article 4: Provision and Sharing of Personal Information
    Article 5: Retention, Usage Period, and Destruction of Personal Information
    Article 6: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof
    Article 7: Privacy Officers
    Article 8: Security Measures for the Protection of Personal Information
    Article 9: Notices for Changes in the Privacy Policy


    Article 1: General Provisions

    1) Personal information refers to any information regarding an individual that can be used for identification purposes such as a name or Resident Registration Number (including information that can be easily combined with other information to identify a specific individual, even if the piece of information alone would be ineffective for identification purposes).

    2) Samsung Techwin values the importance of protecting the personal information of customers and adheres to the Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on the Protection of Personal Information, and Privacy Directive established by the Ministry of the Interior. Samsung Techwin informs customers via the Privacy Policy of the purpose and manner in which personal information is used as well as the measures for protecting such information.

    Article 2: Types and Methods of Personal Information Collected

    1) Samsung Techwin provides a variety of convenient services to customers (payment services, product delivery, customer support, etc.) and collects personal information via the following methods:
    - Name, phone number, address, email address

    Article 3: Purpose of Collection and Use of Personal Information

    1) To provide satisfactory services, Samsung Techwin collects a minimal degree of required personal information for the following purposes:
    - Answering questions and retaining responses
    2) However, we do not collect sensitive personal information (race, ethnicity, ideas/beliefs, place of birth, location of family register, political affiliation, criminal records, health, sexuality, etc.) that may risk violating a customer's basic rights.

    Article 4: Use, Provision, and Sharing of Personal Information

    1) Except in cases where applicable by law or via customer consent, Samsung Techwin does not use or provide personal information to other companies or organizations beyond the scope prescribed under Article 3. However, personal information is cautiously used and/or provided for the following cases.
    - If the rights and obligations of a service provider is fully succeeded or transferred due to a sale, disposal, merger, or acquisition, Samsung Techwin shall provide advance notice with legitimate reasons as well as an option for the withdrawal of consent with respect to personal information handling.
    - If the personal information of a customer is provided or shared for any other reason, the customer shall be notified in advance via email or in writing regarding who is to receive or share such information, the purpose for which the information is provided, the types of information provided, the right to refuse provision, and possible detriments that may be incurred as a result of refusal.
    2) In the following cases, we may provide personal information without consent in accordance with relevant laws and regulations.
    - Execution of contract regarding provision of service.
    - If stipulated by the terms of relevant laws and regulations, or if requested by a law enforcement agency for investigative purposesin accordance with the procedures and methods prescribed by law.
    - If provided for statistical or academic or market research purposes by first processing personal information in a manner in which a specific individual cannot be identified.

    Article 5: Retention, Usage Period, and Destruction of Personal Information

    1) Samsung Techwin shall destroy personal information without delay at the request of a customer or when the purpose of collection or provision of personal information has been achieved.
    2) However, such information shall be retained for a certain period of time if required for the verification of trade-related rights and obligations or by the Commercial Act, other relevant laws and regulations, or internal policies as follows:
    ※ Retention of information pursuant to relevant laws and regulations (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Uniform Electronic Transactions Act, etc.).
    3) Destruction Procedures and Methods
    - Procedures
    The personal information of customers shall be moved to a separate database after their purpose has been achieved, and such information shall be destroyed after a certain period of retention in accordance with internal information protection policies or other relevant laws and regulations (see 'Period of Retention and Use'). Except in cases where applicable by law, personal information shall not be used for any purpose other than retention.
    - Methods
    Personal information printed on paper shall be shredded or incinerated. Personal information stored in electronic files shall be destroyed in a manner in which restoration or recovery is impossible.

    Article 6: Rights and Obligations of Users and Legal Representatives and the Exercising Thereof

    1) With respect to their own personal information, customers may at any time request the inspection, correction, deletion, stoppage of handling, or withdrawal of consent. To request inspection, correction, deletion, stoppage of handling, or withdrawal of consent, contact the following department via phone, email, or in writing for immediate processing.
    2) If a customer requests the correction of errors in personal information, the respective information shall not be used or provided until appropriate measures have been completed. Furthermore, if incorrect personal information has been provided to a third party, the results of the correction shall be immediately notified to the respective party to ensure that corrective measures are implemented.
    3) Deletion of personal information requested by a customer shall be processed as specified in relevant laws and regulations within the period of retention and use for which Samsung Techwin collects said information. In addition, such information shall be prohibited from inspection or use for any other purpose.
    4) To avoid possible incidents, be sure to enter the most current personal information without error. Incidents that occur due to a customer entering incorrect information shall be the responsibility of the respective customer. Identity theft or entering of false information may lead to membership termination.
    5) With the right to receive protection of personal information, customers have an obligation to protect themselves and not infringe on the information of other people. Be careful not to leak your own personal information or damage the information of others. Failure to fulfill such responsibilities and undermining of the privacy and dignity of others may be punishable according to relevant laws and regulations.
    6) Personal Information of Minors
    - As a rule, Samsung Techwin does not collect the personal information of customers whom are minors.
    - If the personal information of minors is collected due to unavoidable reasons in processing payments or delivering products, prior consent of the customer's legal representative shall be obtained and such information shall be destroyed without delay upon the completion of relevant tasks. Furthermore, said information shall be strictly managed while such tasks are in progress.

    Article 7: Privacy Officers

    1) To protect the personal information of customers and handle complaints and inquiries related to such information, Samsung Techwin has designated the following departments and Privacy Officers.


    Privacy Officers
    Chief Privacy Officer Junior Privacy Officer
    Department Human Resources Human Resources
    Rank Executive Director Head of Department
    Name Chun-ryeol Bae Ho-myeong Ma
    Contact
    Email


    2) For consultation or to report privacy violations, please contact the following organizations:
    - Privacy Complaint Center (www.118.or.kr - 118)
    - Online Privacy Association Certification Committee (www.eprivacy.or.kr - 02-580-0533~4)
    - Supreme Prosecutors' Office
    - Advanced Crime Investigations (www.spo.go.kr - 02-3480-2000)
    - Korean National Police Agency - Cyber Bureau (www.ctrc.go.kr - 02-392-0330)

    Article 8: Security Measures for the Protection of Personal Information

    Samsung Techwin performs the following technical, administrative, and physical measures to ensure safety in the handling of and prevent the loss, theft, leak, alteration, or damage of personal information.
    1) Samsung Techwin encrypts important personal information to be stored and managed.
    2) Anti-hacking measures
    - Samsung Techwin is committed to preventing the leakage or damage of personal information due to hacking or computer viruses.
    - Data is regularly backed up in preparation against possible damage of personal information, and the latest anti-virus programs are used to prevent the leakage or damage of personal information. In addition, personal information is transmitted over networks via encrypted communication.
    - A firewall is used to control unauthorized outside access. We are committed to utilizing all available technical resources to systemically ensure information security.
    3) Minimization and training of personnel
    - Samsung Techwin limits the handling of personal information to personnel directly responsible, assigning separate passwords that are updated periodically. Furthermore, personal information is securely managed via frequent training of responsible parties.
    - Transfer of duties with respect to personal information handling is conducted under strict security, and responsibility for privacy incidents is managed clearly in personnel who join/leave the company.
    - Computer data storage rooms are set as special protection areas to strictly control access.
    4) Privacy protection task force
    - Fulfillment of personal information protection and personnel compliance are verified via an in-house privacy protection task force, and immediate corrective action is taken if and when a problem is discovered. However, Samsung Techwin shall not liable for problems due to personal information leaks caused by customer negligence or Internet problems.

    Article 9: Notices for Changes in the Privacy Policy

    This Privacy Policy was established on September 30, 2011. Any additions, deletions, or modification to the contents according to enactments or amendments to laws and regulations, changes in government policies, or changes in the internal policies of Samsung Techwin shall be published on the Website at least seven days prior to such revisions along with any relevant reasons.
    Samsung Techwin shall obtain customer consent for any major changes including the provision of personal information to third parties, changes in the purpose of collection or use, and changes to the retention period.

    Effective date: Sep. 30, 2011

    Unauthorized Email Collection

    Unauthorized collection of email addresses is strictly prohibited.

    Hanwha Techwin prohibits the unauthorized extraction of email address information posted on the website via email address collection programs or any other technical means. Be aware that any such violation may be punishable by law in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection.

    Date of notice: July 21, 2003

    Copyright Infringement

    Copyright infringement is strictly prohibited.

    As a rule, information (text, graphic, audio, video, downloads, link, source code, etc.) posted on this website shall be limited to the services provided herein. Hanwha Techwin prohibits any unauthorized linking, copying, distributing, or transmitting of such information to third-party websites without prior consent. Any such activity shall be blocked without prior notice upon discovery. Be aware that any such violation may be punishable by law in accordance with relevant laws and regulations.

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