FAQ
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What are the monitoring programs offered by Hanwha Techwin?
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HIT :816
Hanwha Techwin currently offers 2 monitoring softwares.
Smart Viewer is ideal for small-medium sites and SSM is ideal for large sites.
You can download them from the following website:
https://www.hanwha-security.com/prod/list.do?menuCd=MN000185&catg1=MC000087&catg2=MC000089
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Can I view DVR, NVR and IP camera simultaneously?
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HIT :488
They can monitor both simultaneously.
You can use software of Hanwha Techwin such as Smart Viewer or SSM for comprehensive monitoring.
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Where can I download the program manual?
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HIT :473
You can download it from the Product Introduction page of Hanwha Techwin website (https://www.hanwha-security.com).
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I am using SSM, but I can't setup the 64-split screen.
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HIT :275
Reduce the number of screens at Setup->Screen->Multi Monitor 1/2/3 Split Screen, set the Live Viewer Split Screen as 64 and apply to use 64-split screen.
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I want to know how to issue a promotion software license.
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HIT :296
Visit the following website: http://www.hanwha-security.com/support/sw/ssm.do and click the product you wish to download
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How can I use a different program to view the camera videos?
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HIT :528
Please refer to the Download and Developers' Board pages of the STEP website (https://step.hanwha-security.com/usa_EN/Default.aspx/).
You need to sign-up as a member to be able to download the SDK required for writing a program, and you can receive support from the Developers' Board.
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I need the RSTP and CGI manuals.
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HIT :562
You can download RSTP and CGI manuals from the Download page of STEP website (https://step.hanwha-security.com/usa_EN/Default.aspx/).
You need to sign-up as a member to download the SDK required for writing a program and you can receive support from the Developers' Board.
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