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    Services - General
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      • Services - General
      • Guide to Waterproofing Outdoor Cameras

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      • Services - General
      • Standard Color Range (CIE Lab)

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      • Wisenet IVORY - Recommend Color System  : NCS S 0502Y

      • Wisenet WHITE - Recommend Color System  : RAL-9003

      • Wisenet Dark-Grey - Recommend Color System  : Refer to Our Sample Color Chip

      • Wisenet BLACK - Recommend Color System  : RAL-9005

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      • Services - General
      • I cannot connect to the WebViewer or iPOLiS from an external network.

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      There are many reasons why access from external network might be restricted.

      Please check the following.

      1. First, check if the equipment monitor displays an image.

      2. Please check if web access is normal from the internal network.

      3. Check if the router port forwarding is setup appropriately.

          * If you changed your router and your Internet service provider, there is a possibility that your port forwarding does not function properly.


      If the issue persists, please visit the Contact Us page on our website for remote control support.


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      • Services - General
      • What is the initialization process?

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      Initialization will retain the video data but all settings including network settings will be initialized. Please check your model and conduct suitable initialization procedure accordingly.

      If you encounter issues during initialization, please visit the Contact Us page on our website for customer support. (Customer Support - Contact Us - Contact Us)

      1. IP Camera
             - There is a button for initialization on the back of the camera.
             - With the power on, press and hold this button for 5 seconds.
             - For information of the exact location of the button, please refer to the product manual.

      2.DVR,NVR
              - Initialization procedure varies according to the product model.
              - Check your model and visit the Contact Us page on our website for information regarding initialization.



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