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[Wisenet mobile v2.0 or higher] Live image capture of high resolution does not work;
HIT :889. At multi screen, the low resolution image is displayed. At multi screen, it is not possible to have high resolution image capture. . At single screen, the image of the existing setting profile is displayed. it is possible to have high resolution image capture."
[Wisenet mobile v2.0 or higher] Please tell us the meaning of icon shown on the screen.
HIT :830Please refer to the attached file.
[Wisenet mobile v2.0 or higher] I want to know the equipment that Wisenet mobile supports.
HIT :495Wisenet mobile supports the equipment that our protocol, SUNAPI 2.3.2 Ver. is loaded. (based on March 2017) - Network Camera : Wisenet P / X / Q / L series - NVR : PRN/XRN/QRN/LRN series - DVR : HRD Series, SRD-1694U, SRD-1694/1685/894/494 - Pentabrid Recorder : HRX Series ※ Including /TE, /TU models
[Wisenet mobile v2.0 or higher] The live print out at LTE does not work.
HIT :303According to some telecommunication service provider network, the video transmission can be blocked. If video output is not available even if the registration ifnormation of equipment is correctly entered, please try as follows. 1. Click 'RTSP over TCP' at [Setting]-[Video transmission method]. 2. Click the device name at [Channel list]-[Channel edit] and enter 'RTSP port'. For DVR, RTSP port is the last port of Device port. Check 'RTSP port' at DVR set Network setting. For NVR, Check 'RTSP port' at [Setting]-[Network]-[Interface]-[Port]. ※ When setting a Secure Video Transmission or HTTPS, RTSP over TCP access mode cannot be used."
[Wisenet mobile v2.0 or higher] I want to know new DVR model name.
HIT :284. HRD-1642/842/442/443, HRD-1641/841/840/440 . HRD-1642N/TE, 842N/TE, 442N/TE, 442FN/TE . HRD-1642N/KTU, SRD-1694U, SRD-1685/894/494 ※ For DVR, Admin account is alloweed only to one person. As Admin double access is not allowed, the equipment for simultaneous access by several persons should create a User account."
[Wisenet mobile v2.0 or higher] When an event occurs, the event notification function not available to receive at mobile viewer.
HIT :2561.Causes 1) When registering at mobile viewer, use QR code to receive the event notification function. ※ Besides the equipment registration using a QR code, the manual registration is available by entering DDNS ID, IP etc. → in case of manual registration, it is not possible to use event notification function. 2) If HTTPS is set at storage device, P2P communication is not supported. 2.Action - Set P2P as 'ON' when setting storage device. (If ON already, turn it Off and then turn it On again) - After checking the HTTPS setting at storage device, change it with HTTP (HTTPS OFF / HTTP ON) - At Wisenet mobile, use QR code to re-register NVR. - After NVR registration, set Notification ON -> Notification setting by equipment at the setting screen."
[Wisenet mobile v2.0 or higher] What is key frame mode ?
HIT :2311.If key frame is selected as
[Wisenet mobile v2.0 or higher] Several persons want to monitor the same cameras with their mobile devices each. How many persons are available?
HIT :617The number of user for simultaneous access by equipment is limited. Most of NVR model allows simultaneous access up to 10 users for live monitoring. 3 persons available to play at the same time. For DVR, admininistrator can access to only one viewer. Plase check the specification of equipment once again. ※ When monitoring the QR code registered equipment, live monitoring is available up to 3 persons at the same time."
[Wisenet mobile v2.0 or higher] I wanna use Push Notification function. Please tell me about the available model name.
HIT :257※ Push notification function is available only for QR code registered product. . XRN-3010A/2010A/2011A, XRN-1610A/1610SA/811S/810S/410S, . QRN-1620S/820S/420S QRN-1610S/810S/810/410 . HRX-1621/1620/821/820/421/420"
[Wisenet mobile v2.0 or higher] Please tell us about the Push Event that you support.
HIT :210Type of Push Event : Motion detection & Video-loss ※ Push notification function is available only for QR code registered product."
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