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    DVR
      • BEST
      • DVR
      • Surveillance/Enterprise HDD Comparison

      • 27
      • DVR
      • I want to know the playback methods according to each backup type (SEC/AVI/DVR).

      HIT :836

      SEC can be viewed from a designated viewer (Samsung Viewer),
      AVI can be played using regular media players such as the Windows Media Player.
      DVR can be played from the DVR through backup search (cannot be played from a PC).
      • 26
      • DVR
      • The time on the DVR is different from the actual time. How can I change the DVR's time?

      HIT :422

      You can change time from the following device menu setting.
      Main Menu → System Configuration → Date/Time/Language
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      However, when searching a recorded image after time changing, there may be a split in the recording list for the overlapping time only.
      Therefore, it is necessary to check the overlapping list when searching.

      ※ Overlapping List Check




      • 25
      • DVR
      • I want to know the procedure to add a user.

      HIT :727

      The reason for adding users is to grant authorities accordingly.
      Add users according to the following:
      Main Menu -> System Configuration -> Manage Authorities -> Group (can grant authorities per group) -> Add User
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      • 24
      • DVR
      • I want to know the procedure to upgrade firmware.

      HIT :1510

      You can enjoy stable, improved features by upgrading to the latest firmware.
      Upgrade the firmware according to the following.
      1. Download the firmware file for the recorder from the CCTV website and copy it to a USB memory
      2. Connect the USB to the recorder and execute Main Menu → System Configuration → System Management → Upgrade

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      • 23
      • DVR
      • What are compatible microphones and their setup for voice recording?

      HIT :392

      Please take note of the following when purchasing and using a voice recording microphone.
      1. Choose a microphone that supports external power supply.
      2. To connect the microphone to a DVR, you nned an RCA <-> 3.5 pi converter.
      3. When setting voice at the DVR, set Device-Camera-Voice as ON.
      Once is set as at "Device > Camera” menu, a sound icon ( ) is displayed, and you will be able to set it ON/OFF.

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      • 22
      • DVR
      • I want to upgrade the DVR firmware with remote DVR access.

      HIT :1602

      To access the DVR using the Internet Explorer to upgrade the firmware, please follow the instructions below.
      1. Copy the firmware file (*.img) to a PC
      2. Use the computer's Internet connection to access the recorder and then execute Setting -> System Configuration -> System Management -> Upgrade from the screen after login.
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      3. Click Search to select the *.img files downloaded and then click Open.
      4. Then the firmware upgrade window is displayed, and after completion, login to the window after 3 minutes
      and if the screen is displayed normally, the upgrade is successful.
      • 21
      • DVR
      • I receive a message indicating insufficient resource during CMS and WebViewer access.

      HIT :411

      It is a warning message displayed when the specification of the PC used for monitoring is insufficient.
      It is recommended to use a PC with CPU Intel i7, RAM 4G or more and VGA RAM of 1G or more for monitoring.
      • 20
      • DVR
      • What should I do when I receive a message stating the current plug-in version is too low.

      HIT :260

      In case the plug-in version installed on the PC is too low, it may be difficult to achieve normal performance and usage.

      Please remove the existing plug-in and install the latest version according to the following:

      1. Remove plug-in installed on Webviewer DVR at Control Panel - Program and Function

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      2. Upgrade DVR firmware and execute the plug-in installation process after accessing the WebViewer

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      • 19
      • DVR
      • What should I do if the USB storage media or external HDD is not recognized?

      HIT :467

      Please check whether the USB device satisfies the follwing recommended specifications.

      1. USB 2.0 supported?


      2. FAT 32 format applied?

      3.External power source for external HDD connected?


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