Please check the following with the assumption that the connection between DVR and PTZ camera is normal.

1. Check whether the connection port and ID protocol values are identical to that of camera setting at Main Menu > Device > Camera > PTZ.

2. Check whether the transfer speed is identical at Main Menu > Device > Remote Device.

3. If the issue persists, please visit the Contact Us page on our website for customer support. (Customer Support – Contact Us – Contact Us)