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      • BEST
      • Mobile
      • Icons come up on wisenet mobile. Do you know what this means?

      • 134
      • Mobile
      • Live output is unavailable on LTE.

      HIT :9

      Video transmission may be blocked depending on who your carrier network is.

      If you have entered the correct device registration information, but the video output is still unavailable, please try one of the following:


           1. Go to [Setup]-[Video Streaming Protocol] and click 'RTSP over TCP'.

           2. In case of DVR, go to [Channel List]-[Edit Channel], click the device you want, and enter 'RTSP port'.

              RTSP port is the very last of the Device ports.

              Check the port in Network setup of the DVR set.


          ※ When setting up Secure Video Transmission or HTTPS:

              RTSP over TCP access mode is unavailable.

      • 133
      • Mobile
      • Fisheye camera (QNF-8010/9010) channel 1 shows the same video as the newly added video channel 2 or 3.

      HIT :4

      While in Multi view mode, Wisenet Mobile takes the lowest resolution profile from all of the camera profiles. 
      If the profile of the newly added video channel 2 or 3 is the lowest resolution profile, their videos could overlap with each other. 
      In that case, set the resolution of the mobile profile lower than that of the video channel 2 or 3.

      • 132
      • Mobile
      • [DVR] No video is displayed (when 'Video security transmission' of DVR setting is 'ON'.)

      HIT :7

      If 'Video security transmission' in DVR setting is set to 'ON', the video will not be displayed at current version.
      The next version will be updated soon.

      • 131
      • Mobile
      • [DVR] I want to know the DVR model that Wisenet Mobile support newly.

      HIT :5

      The following models are supported from v1.4x.

      HRD-1642/842/442/443, HRD-1641/841/840/440
      HRD-1642N / TE, 842N / TE, 442N / TE
      HRD-1642N / KTU, SRD-1694U, SRD-1685/894/494

      ※ In case of DVR, only one Admin account can be connected.
      Admin duplicate access is not allowed, so please create user accounts for equipment that requires multiple simultaneous connections.

      • 130
      • Services - General
      • Standard Color Range (CIE Lab)

      HIT :2

      • Wisenet IVORY - Recommend Color System  : NCS S 0502Y

      • Wisenet WHITE - Recommend Color System  : RAL-9003

      • Wisenet Dark-Grey - Recommend Color System  : Refer to Our Sample Color Chip

      • Wisenet BLACK - Recommend Color System  : RAL-9005

      • 129
      • Analog Camera
      • I am using a SD class PTZ camera. Can I use the PTZ camera with DC voltage?

      HIT :195

      Hanwha Techwin PTZ cameras are designed to operate with AC24V power.

      It is recommended to use the adapter included in the package. Using DC boltage may cause issues on the camera.
      • 128
      • Analog Camera
      • The camera image is not clear.

      HIT :276

      If you have installed the camera some time before, it is possible that there are dust collected on the lens and transparent cover.

      Please check for contaminants and clean the surface with a clean cloth. Also check whether moisture has entered the lens and cover and remove them accordingly.

      Also, the lense focus could be off. Use the focus control lever to check whether to lens focus is off or not.
      • 127
      • Network Camera
      • What are the differences among SND,SNV and SNO cameras?

      HIT :263

      SND is an indoor dome camera and SNV is a multi-purpose indoor/outdoor camera with waterproof and dustproof features.

      SNO is a wall attachment type camera which can easily be installed on the ceiling or wall. It is a model which can be installed indoors/outdoors, but

      it does generate some levels of fan noise which may not be suitable for some indoor spaces such as schools or libraries.
      • 126
      • Network Camera
      • I want to know the initialization process.

      HIT :503

      If you know the password, you can initialize the device from the Settings menu or the Device Manager after logging on to the Web Viewer.

      If you forgot your password or if remote access is unavailable, you must physically access the device to initialize the device.

      Refer to the FAQ "I forgot my password" for more information.
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