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FAQ (Search results 11 )
MoreI am using a SD class PTZ camera. Can I use the PTZ camera with DC voltage?
HIT :194
Hanwha Techwin PTZ cameras are designed to operate with AC24V power.I want to know the initialization process.
HIT :495
If you know the password, you can initialize the device from the Settings menu or the Device Manager after logging on to the Web Viewer.Which box-type camera supports zoom control?
HIT :33
SNZ-6320 model which is the successor of the previous SNZ-5200 is capable of zoom control.
It is an integrated zoom model which supports 32x zoom, and it utilizes RS-485 signal which allow usage with PT drivers.
Please refer to the product information link below.
https://www.hanwha-security.com/prod/info.do?menuCd=MN000056&catg1=MC000013&catg2=MC000014&catg3=MC000016&mdlCd=MC000124
What should I do if the USB storage media or external HDD is not recognized?
HIT :76
Please check whether the USB device satisfies the follwing recommended specifications.I want to connect a PTZ camera to a DVR.
HIT :40
Please check the following with the assumption that the connection between DVR and PTZ camera is normal.What is the initialization process?
HIT :387
Initialization will retain the video data but all settings including network settings will be initialized. Please check your model and conduct suitable initialization procedure accordingly.
If you encounter issues during initialization, please visit the Contact Us page on our website for customer support. (Customer Support - Contact Us - Contact Us)
1. IP Camera
- There is a button for initialization on the back of the camera.
- With the power on, press and hold this button for 5 seconds.
- For information of the exact location of the button, please refer to the product manual.
2.DVR,NVR
- Initialization procedure varies according to the product model.
- Check your model and visit the Contact Us page on our website for information regarding initialization.
The video played on the set or remote device keeps freezing. How can I fix it?
HIT :26
There are many reasons why a video might freeze. The 2 most critical reasons are the following.The video keeps freezing.
HIT :46
There are many reasons why NVR videos might freeze, but the most critical cause is the decoding at a resolution greater than the NVR's decoding capacity.[PTZ control] Controllable cameras
HIT :201
product : SVR-1650, SVR-1640, SVR-950
Samsung Techwin: Speed Dome (SPD-2200, 2300, 2500, 3000, 3300), SRX-100B
Pelco (D Protocol Speed Dome), Panasonic (WV-CS854), Samsung Electronics (SCC-641/643)
[PTZ control] Usable controller besides DVR
Demo Videos (Search results 7 )
More2Megapixel 32/25x IR PTZ Camera Demo_XNP-6320RH/6250RH
Azimuth display (Cardinal & intermediate directions)
[How to use] Multi-Directional plus PTZ Camera_PNM-9320VQP
10M to 22M Multi-directional with Exchangeable Lens + PTZ NW Camera
2Megapixel 55x IR PTZ Camera Demo_XNP-6550RH
Identify objects that human eyes cannot clearly detect!
5CH Multi-directional + PTZ Camera Demo_PNM-9320VQP
Never Miss a thing! Five sensors in one camera!
Zoom IR Illuminator
Zoom IR Illuminator
Wisenet P 4K IR PTZ PNP-9200RH Demo
Wisenet P 4K IR PTZ PNP-9200RH Demo
HCP-6320/6320H Wisenet HD+ 32x PTZ demo
HCP-6320/6320H Wisenet HD+ 32x PTZ demo video
Webinars (Search results 0 )
MoreTutorial and Guide (Search results 0 )
MoreVideo Library (Search results 1 )
MoreCase Study (Search results 53 )
MorePR center (Search results 172 )
MoreWelcome to the Hanwha Techwin family site. Click the following to be redirected to the respective website.
Business Security ENGAMERICA ENGEUROPE CHNCHINA ENGHQ
Home Security ENGHQ ENGAMERICA ENGEUROPE KORKOREA
Welcome to the Hanwha Techwin family site.
Business Security ENGAMERICA ENGEUROPE CHNCHINA ENGHQ
Home Security ENGHQ ENGAMERICA ENGEUROPE KORKOREA
Click the following to be redirected to the respective website.
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Thank you for visiting the Hanwha Techwin website.
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Policy on Personal Information Protection on the Internet
Hanwha Techwin has invested time, effort, and funds toward the acquisition of Confidential Information. Confidential Information includes copyrights, trademarks, and descriptions of technical content and is expressed in various forms such
as text, graphics, audio, video, links, and source code.
Hanwha Techwin retains all rights to such Confidential Information. All forms of Confidential Information are only intended for and provided to Hanwha Techwin customers.
However, Hanwha Techwin does not grant a license to customers for the use of Confidential Information. (Although Confidential Information may be used for personal use, they may not be linked to another website, and any commercial
use is strictly prohibited.) Customers may not in any case use the assets and resources of Hanwha Techwin for any purpose other than personal use.
Previous Privacy Policy
Privacy Policy Ver 7.0
Service Name | Collected personal information item | |
---|---|---|
DDNS Service | Required information | ID, password, name, email address, address, country, IP address |
Optional information | Company name, phone number, fax number | |
4CUST Service | Required information | Name, Company name / department, email address, IP address |
Optional information | Mobile phone number, Company address, birthdate, job title, position, company phone number, fax number | |
CRM Service | Required information | Name, phone number, email address, partner type, IP address |
Wisenet SSM License Service | Required information | Name, email address, country, customer type, company name, job title, phone number, category, product, IP address |
Customer Support Service | Required information | Name, phone number, email address, country, address, model name, IP address |
Newsletter / New Product Notifications Registration | Required information | Email address, product category |
STEP(Partner Registration) Service | Required information | ID, password, name, email address, phone number, IP address |
Optional information | Company, position | |
SRM(e-bidding System) Service | Required information | Name, email address, password, company information, IP address |
Optional information | Phone number, fax number, Mobile phone number |
Type | Consignees | Consigned Tasks |
---|---|---|
Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
Product Support | Seoheung Co., Ltd.; Secu Win Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd.; Atec Co., Ltd.; Entoss Co., Ltd.; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd.; NaMoo Network Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
Website Maintenance | Neighbor System Co., Ltd.; Hanwha Systems Co., Ltd. | Hanwha Techwin Website Maintenance |
Department | Business Planning Team |
---|---|
Manager | Ja Chun Koo, Director |
Contact | 0+82-70-7147-8530, privacy.htw@hanwha.com |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division | Management Support Division |
Rank | Vice President | Director |
Name | In Kwon | Ja Chun Koo |
Contact | +82-70-7147-7078 | +82-70-7147-8530 |
privacy.htw@hanwha.com | privacy.htw@hanwha.com |
Privacy Policy Ver 6.0
Type | Consignees | Consigned Tasks |
---|---|---|
Customer Support Center | Sammi Systech Co., Ltd | Customer Support Reception and Guidance |
Product Support | Seoheung Co., Ltd.; Secu One Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Nawoo Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Secu One Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Hanwha Visual Presenters Co., Ltd.; Hanwha SDP Co., Ltd.; IDIS Co., Ltd.; Namoo Network Co., Ltd. (29 companies) | Video Surveillance Equipment Customer Support |
Website Maintenance | Media4th One Co., Ltd. | Hanwha Techwin Website Maintenance |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division (Security Business Group) | Management Support Division (Security Business Group) |
Rank | Vice President | Director |
Name | Woo-seok Kim | Ki-dong Kim |
Contact | +82-70-7147-7078 | +82-70-7147-7117 |
kws1997@hanwha.com | kidong1.kim@hanwha.com |
Privacy Policy Ver 5.0
Type | Consignees | Consigned Tasks |
---|---|---|
Customer Support Center | Sammi Systech Co., Ltd | Customer Support Reception and Guidance |
Product Support | Seoheung Co., Ltd.; Secu One Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Sammi Systech Co., Ltd.; Power Technology Co., Ltd.; Jinsung Telecommunications Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Nawoo Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Dongyang Telecommunications Co., Ltd.; Hanwha Visual Presenters Co., Ltd.; Hanwha SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd.; KS Technology Co., Ltd. (7 companies) | Energy Equipment Customer Support | |
STS Co., Ltd.; Dongin HT Co., Ltd.; Korea ENG Co., Ltd.; Hangyel ENG Co., Ltd.; Instech Co., Ltd.; SME Korea Co., Ltd.; Shinjin Tech Co., Ltd. (7 companies) | Semiconductor Equipment Customer Support | |
Win Tech Co., Ltd | Defense Equipment Customer Support | |
Website Maintenance | Media4th One Co., Ltd. | Hanwha Techwin Website Maintenance |
Contact person | |
---|---|
AerospaceㆍDefense Division | - Contact PersonManager: Ho myoung Ma, Director
- Contact: +82-2-729-4707, hmjl153.ma@hanwha.com |
Security Division | - Contact Person: Ki-dong Kim, Director
- Contact: +82-70-7147-7117, kidong1.kim@hanwha.com |
Industrial equipment Division | - Contact Person: Sung-Ki Park, Director
- Contact: +82-70-7147-6360, paskii@hanwha.com |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division (AerospaceㆍDefense) | Management Support Division (AerospaceㆍDefense) |
Rank | Executive Vice President | Director |
Name | Hong-gun Lee | Ho-myoung Ma |
Contact | +82-2-729-4700 | +82-2-729-4707 |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division (Security) | Management Support Division (Security) |
Rank | Vice President | Director |
Name | Woo-seok Kim | Ki-dong Kim |
Contact | +82-2-729-5110 | +82-70-7147-7117 |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division (Industrial equipment) | Management Support Division (Industrial equipment) |
Rank | Vice President | Director |
Name | Ki-Nam Lee | Sung-gi park |
Contact | +82-70-7147-4100 | +82-70-7147-6360 |
Privacy Policy Ver 4.0
Type | Consignees | Consigned Tasks |
---|---|---|
Customer Support Center | Sammi Systech Co., Ltd. | Customer Support Reception and Guidance |
Product Support | Line Info Co., Ltd.; Seoheung Co., Ltd.; Secu One Co., Ltd.; ESIT Co., Ltd.; Escom Korea Co., Ltd.; Ace CC Tech Co., Ltd; Atec Co., Ltd; Entoss Co., Ltd; Walnet Co., Ltd.; KCM Solutions Co., Ltd.; Cozy Line Co., Ltd.; T&C Tech Co., Ltd.; Power Technology Co., Ltd.; Damo Telecommunications Co., Ltd.; See Eyes Co., Ltd.; Joa Electronic Co., Ltd.; Samseong Now Co., Ltd.; Seokwang Engineering Co., Ltd.; Seonjin Information Systems, Co., Ltd.; Secure Tech Co., Ltd.; Genic Solutions Co., Ltd.; Paran Telecommunications Co., Ltd.; Korea Tech Telecom Co., Ltd.; Samsung Visual Presenters Co., Ltd.; Samsung SDP Co., Ltd.; IDIS Co., Ltd. (27 companies) | Video Surveillance Equipment Customer Support |
Geneq Co., Ltd.; I-SEM Co., Ltd.; KS Comp Co., Ltd.; Beko Korea Co., Ltd.; UB Teck Co., Ltd.; Yuhan Machinery Co., Ltd.; Samsung Turbo Service Co., Ltd. (7 companies) | Energy Equipment Customer Support | |
STS Co., Ltd. | Semiconductor Equipment Customer Support | |
Win Tech Co., Ltd. | Defense Equipment Customer Support | |
Website Maintenance | Media4th One Co., Ltd. | Hanwha Techwin Website Maintenance |
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Management Support Division (Security Business Group) |
Management Support Division (Security Business Group) |
Rank | Vice President | Director |
Name | Woo-seok Kim | Ki-dong Kim |
Contact | +82-70-7147-7078 | +82-70-7147-7117 |
kws1997@hanwha.com | kidong1.kim@hanwha.com |
Privacy Policy Ver 3.0
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Human Resources | Human Resources |
Rank | Executive Director | Head of Department |
Name | Chun-ryeol Bae | Ho-myeong Ma |
Contact | 070-7147-7005 | 070-7147-7171 |
cl.bae@hanwha.com | hmjl153.ma@hanwha.com |
Privacy Policy Ver 2.0
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Human Resources | Human Resources |
Rank | Executive Director | Head of Department |
Name | Chun-ryeol Bae | Ho-myeong Ma |
Contact | 070-7147-7005 | 070-7147-7171 |
cl.bae@hanwha.com | hmjl153.ma@hanwha.com |
Privacy Policy Ver 1.0
Chief Privacy Officer | Junior Privacy Officer | |
---|---|---|
Department | Human Resources | Human Resources |
Rank | Executive Director | Head of Department |
Name | Chun-ryeol Bae | Ho-myeong Ma |
Contact | 070-7147-7005 | 070-7147-7171 |
cl.bae@hanwha.com | hmjl153.ma@hanwha.com |
Unauthorized collection of email addresses is strictly prohibited.
Hanwha Techwin prohibits the unauthorized extraction of email address information posted on the website via email address collection programs or any other technical means. Be aware that any such violation may be punishable by law in accordance
with the Act on Promotion of Information and Communications Network Utilization and Information Protection.
Date of notice: July 21, 2003
Copyright infringement is strictly prohibited.
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