Hanwha Techwin

- 33
- Mobile
- Live output is unavailable on LTE.
HIT :5

Video transmission may be blocked depending on who your carrier network is.

If you have entered the correct device registration information, but the video output is still unavailable, please try one of the following:

1. Go to [Setup]-[Video Streaming Protocol] and click 'RTSP over TCP'.

2. In case of DVR, go to [Channel List]-[Edit Channel], click the device you want, and enter 'RTSP port'.

RTSP port is the very last of the Device ports.

Check the port in Network setup of the DVR set.

※ When setting up Secure Video Transmission or HTTPS:

RTSP over TCP access mode is unavailable.

It was helpful (0)
- 32
- Mobile
- Fisheye camera (QNF-8010/9010) channel 1 shows the same video as the newly added video channel 2 or 3.
HIT :7

While in Multi view mode, Wisenet Mobile takes the lowest resolution profile from all of the camera profiles.
If the profile of the newly added video channel 2 or 3 is the lowest resolution profile, their videos could overlap with each other.
In that case, set the resolution of the mobile profile lower than that of the video channel 2 or 3.

It was helpful (1)
- 31
- Services - General
- Standard Color Range (CIE Lab)
HIT :3

• Wisenet IVORY - Recommend Color System : NCS S 0502Y

• Wisenet WHITE - Recommend Color System : RAL-9003

• Wisenet Dark-Grey - Recommend Color System : Refer to Our Sample Color Chip

• Wisenet BLACK - Recommend Color System : RAL-9005

It was helpful (0)
- 30
- Analog Camera
- I am using a SD class PTZ camera. Can I use the PTZ camera with DC voltage?
HIT :202
Hanwha Techwin PTZ cameras are designed to operate with AC24V power.

It is recommended to use the adapter included in the package. Using DC boltage may cause issues on the camera.

It was helpful (12)
- 29
- Network Camera
- I want to know the initialization process.
HIT :501
If you know the password, you can initialize the device from the Settings menu or the Device Manager after logging on to the Web Viewer.

If you forgot your password or if remote access is unavailable, you must physically access the device to initialize the device.

Refer to the FAQ "I forgot my password" for more information.

It was helpful (10)
- 28
- Network Camera
- Which box-type camera supports zoom control?
HIT :35

SNZ-6320 model which is the successor of the previous SNZ-5200 is capable of zoom control.
It is an integrated zoom model which supports 32x zoom, and it utilizes RS-485 signal which allow usage with PT drivers.
Please refer to the product information link below.
https://www.hanwha-security.com/prod/info.do?menuCd=MN000056&catg1=MC000013&catg2=MC000014&catg3=MC000016&mdlCd=MC000124

It was helpful (0)
- 27
- Network Camera
- Is there a default camera password?
HIT :201
Cameras currently on sale must set an 8-digit password using alphanumerical characters when accessing the WebViewer for the first time.
Products sold before 2015 have a default password set after initialization.
For more information, refer to the manual and visit the Contact Us page on our website for customer support. (Customer Support - Contact Us - Contact Us)

It was helpful (4)
- 26
- DVR
- The time on the DVR is different from the actual time. How can I change the DVR's time?
HIT :85
You can change time from the following device menu setting.
Main Menu → System Configuration → Date/Time/Language

However, when searching a recorded image after time changing, there may be a split in the recording list for the overlapping time only.
Therefore, it is necessary to check the overlapping list when searching.

※ Overlapping List Check

It was helpful (0)
- 25
- DVR
- I want to know the procedure to add a user.
HIT :151
The reason for adding users is to grant authorities accordingly.
Add users according to the following:
Main Menu -> System Configuration -> Manage Authorities -> Group (can grant authorities per group) -> Add User

It was helpful (1)
- 24
- DVR
- What should I do when I receive a message stating the current plug-in version is too low.
HIT :47
In case the plug-in version installed on the PC is too low, it may be difficult to achieve normal performance and usage.

Please remove the existing plug-in and install the latest version according to the following:

1. Remove plug-in installed on Webviewer DVR at Control Panel - Program and Function

2. Upgrade DVR firmware and execute the plug-in installation process after accessing the WebViewer

It was helpful (0)

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